Carrier Operations Specialist

Carrier Operations Specialist

Overview

This role supports day-to-day interactions with transportation partners and helps maintain smooth financial and operational processes. The Carrier Operations Specialist ensures timely responses to partner inquiries, assists with payment-related matters, and helps maintain accurate system data. Success in this role requires strong organization, clear communication, and the ability to manage multiple requests in a deadline-driven environment.

Core Responsibilities

Partner Support & Communications

• Serve as a primary point of contact for carrier-related questions and requests
• Monitor and respond to inbound inquiries through shared communication channels
• Address questions related to payment timing, balances, and documentation
• Provide clear and professional updates to external partners

Payment Investigation & Coordination

• Research discrepancies, short payments, and open balances
• Coordinate internally to resolve issues tied to billing or payments
• Track open items through resolution and ensure follow-through
• Keep organized records of inquiries and actions taken

System Access & User Enablement

• Assist with onboarding carriers into internal systems and tools
• Guide users on how to navigate portals and access key information
• Support account setup, updates, and troubleshooting issues

Data Maintenance & Setup

• Enter and update carrier profiles and required identifiers (e.g., SCAC)
• Support electronic payment enrollment and updates
• Perform routine checks to ensure data accuracy and completeness

Technical Coordination (EDI Support)

• Help facilitate communication regarding electronic data exchanges
• Partner with internal technical teams to resolve file or transmission issues
• Relay updates and expectations to external partners as needed

Claims Tracking

• Log and update freight claims in internal systems
• Provide visibility into claim status and next steps
• Collaborate with internal teams to help move claims toward resolution

Process Support & Improvement

• Work cross-functionally to maintain efficient workflows
• Identify trends in recurring issues and flag improvement opportunities
• Assist in updating internal procedures and best practices

Qualifications

• 2-4 years of relevant experience in logistics, transportation, or operations
• Background in customer support or partner-facing roles preferred
• Working knowledge of freight payment processes is helpful
• Familiarity with industry tools such as EDI, ACH, or carrier identifiers is a plus
• Strong written and verbal communication skills
• Ability to stay organized while handling multiple priorities
• Comfortable using Microsoft Excel and standard business applications
• Experience with shared inboxes or case management tools is beneficial
• Bachelor's degree in a related field preferred

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.