VP Online Experience & Growth

Role Description

The VP, Online Experience & Growth is responsible for leading the technology strategy, engineering execution, and platform modernization efforts that power Mercury’s digital growth agenda. This role owns end-to-end software engineering initiatives across quote, bind, onboarding, and related digital experiences with a clear focus on improving funnel performance, reducing defects and leakage, increasing conversion, and enabling scalable, efficient growth.

Responsibilities

• Lead end-to-end software engineering initiatives that improve digital funnel performance, reduce system errors, and increase conversion across quote, bind, and onboarding experiences.
• Define and execute the engineering vision, roadmap, and operating model for Mercury’s online experience and growth platforms.
• Design, build, and modernize cloud-based applications and platform components, including migrations, UI rebuilds, and integrated service experiences that support scalable business growth.
• Develop and deploy application features that improve customer and partner experience, including workflow automation, real-time status visibility, secure transaction capabilities, and self-service tools.
• Apply AI and predictive modeling techniques to optimize decisioning, personalize user journeys, identify leakage or performance issues, and drive measurable improvements in operational efficiency and customer outcomes.
• Establish and monitor key engineering, customer, and business performance metrics; use data and experimentation to improve conversion, reliability, speed, and adoption.
• Lead large-scale modernization and transformation efforts, including platform simplification, service integration, legacy remediation, and cloud enablement.
• Partner across product, QA, UAT, analytics, operations, and business teams to deliver high-impact releases on schedule and translate business priorities into technical solutions.
• Build and lead high-performing engineering organizations by hiring strong talent, developing leaders, setting clear expectations, and fostering accountability, innovation, and continuous improvement.
• Drive engineering excellence through strong architecture, secure development practices, observability, resiliency, automation, and disciplined release management.
• Communicate technology strategy, priorities, risks, tradeoffs, and business impact to executive leadership and influence enterprise investment decisions.
• Ensure systems within scope are secure, compliant, scalable, maintainable, and aligned with current and future business needs.

Qualifications

• Minimum: Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or a related field, or equivalent combination of education and experience.
• Preferred: Master’s degree in Computer Science, Engineering, Information Systems, Business Administration, or related field.
• Minimum: 15+ years of software engineering experience, including 7+ years in senior engineering leadership roles with responsibility for multiple teams, platforms, and large-scale delivery.
• Preferred: Experience leading customer-facing digital platforms with accountability for conversion, funnel performance, service reliability, and growth outcomes.
• Experience with cloud modernization, platform transformation, workflow automation, and AI/ML-enabled product capabilities.
• Experience in P&C insurance, financial services, or other regulated environments.

Knowledge and Skills

• Proven ability to lead large, high-performing software engineering organizations and develop strong managers and next-level leaders.
• Strong experience delivering modern web, API, backend, integration, and platform solutions across complex business and technology environments.
• Deep expertise in building scalable, secure, resilient, and maintainable distributed systems using cloud-native architecture and modern engineering practices.
• Strong understanding of digital funnel optimization, customer journey design, experimentation, analytics, and performance improvement.
• Experience leveraging AI, predictive modeling, and data-driven insights to improve decisioning, personalization, automation, and business outcomes.
• Demonstrated success leading modernization initiatives such as cloud migrations, UI rebuilds, platform consolidation, and service integration.
• Strong business acumen with the ability to connect engineering investments to growth, conversion, efficiency, and customer experience outcomes.
• Excellent communication and executive presence, with the ability to influence technical and non-technical stakeholders.
• Strong collaboration skills and the ability to work effectively across product, operations, QA, UAT, analytics, compliance, and business teams.
• Proven ability to drive operational excellence and improve time to market, quality, and adoption through disciplined execution and continuous improvement.

Leadership Expectations

• Operate at enterprise scale and align engineering decisions to business growth priorities.
• Balance strategic vision with execution discipline and measurable outcomes.
• Drive accountability for results, not just delivery.
• Champion innovation while maintaining reliability, governance, and risk awareness.
• Build organizational capability and succession depth across the engineering function.

Benefits

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more