Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support parts-related technical inquiries for the dealer network and internal teams in New Jersey. This contract opportunity with potential for a permanent role is ideal for someone who enjoys combining customer service with problem-solving in a fast-paced call center setting. The person in this role will serve as a key point of contact for technical questions, order-related concerns, and product investigation follow-up while maintaining accurate documentation and a high-quality customer experience.

Responsibilities:
• Respond to inbound inquiries from dealers and internal stakeholders regarding parts, providing clear and timely technical support.
• Manage product inspection cases for the North American market from initial intake through final resolution, coordinating with warehouse and support teams to ensure closure.
• Track newly released parts and confirm correct application details to help maintain accurate support guidance.
• Examine parts-related communications and technical notices when requested to help verify accuracy and relevance.
• Record customer interactions, requests, and outcomes in the designated call tracking system to support visibility and follow-up.
• Prepare and maintain recurring operational reports on a daily, weekly, and monthly basis.
• Partner with internal teams, including special order support, to resolve complex parts questions and service issues efficiently.
• Participate in training, coaching, safety activities, and continuous improvement efforts that support team performance and service quality.• High school diploma required; an associate or bachelor’s degree is preferred.
• At least 3 years of experience in a call center or customer service environment.
• Previous exposure to parts technical support or automotive parts operations is preferred.
• Ability to handle inbound customer contacts effectively while managing multiple priorities.
• Experience with customer service, order entry, and documenting cases in a call logging or service platform.
• Strong verbal and written communication skills with the ability to explain technical information clearly.
• Self-directed approach to work, sound judgment, and commitment to confidentiality and detail-oriented conduct.