Customer Service Representative (PPC)

Customer Service Representative

The Presbyterian Publishing Corporation (PPC) is an agency of and denominational publisher for the Presbyterian Church (U.S.A.) and exists to create resources that advance faith and study, foster vision and imagination, and inspire action and justice. We believe in the transformative power of conversations from differing perspectives, pressing us toward God's purpose for all creation. As such, PPC is committed to shaping a more just future and to creating an organization that embodies diversity and fights racism and injustice. PPC is a financially self-sustaining entity with editorial autonomy and a 501c(3) nonprofit organization.

The ideal candidate will have outstanding computer skills, a positive attitude, and strong people skills. They should be highly organized and comfortable working on multiple tasks in a fast-paced environment. They should also be comfortable upholding the values of the organization.

The Customer Service Representative's primary duties include the following:

• Answer inbound calls on multiple toll-free lines
• Key and import orders, credits, and subscription data into business software
• Assist customers with electronic products and online ordering
• Research and resolve customer ordering issues
• Export orders to third-party vendors
• Organize and assemble mailings to customers as needed
• Other duties as assigned

High school education required. Knowledge of the Presbyterian Church(U.S.A.) is a plus.

Two years or more in a customer service related position

Strong computer skills and proficient in Microsoft applications

Proven ability to handle large volumes of calls/emails in a fast-paced environment

Excellent written and verbal communication skills

Able to manage multiple projects at once

Excellent organizational skills with a strong attention to detail

Spanish or Korean language skills a plus

Knowledge of the PC(USA) preferred

In addition to a competitive salary, the position offers an excellent health care plan with low premiums, a defined-benefit employer funded pension, optional 403b, optional dental and vision coverage, and a flexible office/home work schedule.

Those interested in the position should send a resume and cover letter to Elizabeth Sanders at View email address on click.appcast.io.

PPC is an Equal Opportunity Employer and do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. PPC believes that diversity, inclusion, and a commitment to anti-racism among our teammates is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. We celebrate diversity in our authors and the books we publish, and are committed to creating an inclusive, anti-racist workplace for all employees.