Human Resources Specialist

Work Schedule: Hybrid (3 days onsite per week) Position Overview We are seeking a customer-focused and detail-oriented HR Shared Services Specialist to join our Human Resources team. In this role, you will provide first-class HR support to employees and managers throughout the employee lifecycle while ensuring an exceptional employee experience. The ideal candidate will have hands‑on experience with Workday , HR shared services, and employee lifecycle processes, including onboarding, benefits administration, I-9 compliance, and offboarding. As part of the HR Shared Services team, you will respond to employee inquiries, resolve HR-related issues, maintain knowledge resources, and collaborate closely with HR Business Partners and Centers of Excellence to ensure timely and accurate HR service delivery. Key Responsibilities Serve as the primary point of contact for HR-related inquiries from employees and managers through the employee portal, email, and other communication channels. Deliver exceptional customer service while ensuring requests are resolved accurately and within established service level agreements (SLAs). Provide support across all stages of the employee lifecycle, including: Benefits administration I-9 and employment verification Offboarding and separation processes Process HR transactions within Workday and maintain accurate employee records. Guide employees in utilizing self‑service HR tools and resources. Create, update, and maintain HR knowledge base articles, policies, and process documentation. Identify process gaps, inconsistencies, and compliance risks, escalating issues when appropriate. Partner with HR Business Partners and Centers of Excellence, including Payroll, Total Rewards, Talent Acquisition, and other HR teams. Provide recommendations to improve HR processes, tools, and employee experience. Ensure compliance with company policies and applicable employment laws. Required Qualifications Bachelor's degree in Human Resources, Business Administration, or a related field preferred. 2+ years of experience in Human Resources, HR Shared Services, or HR Operations. Hands‑on experience with Workday HRIS . Experience supporting employee lifecycle events. Experience with: Benefits administration Employee onboarding I-9 verification and compliance Offboarding processes HRIS data management Strong customer service orientation with experience supporting employees and managers. Excellent verbal and written communication skills. Strong attention to detail and organizational skills. Ability to prioritize multiple tasks in a fast‑paced environment. Strong analytical and critical thinking skills. Quick learner with the ability to connect information across HR functions. Preferred Qualifications Experience working in an HR Shared Services environment. Knowledge of HR policies, procedures, and employment compliance. Experience supporting multiple HR Centers of Excellence. Experience developing or maintaining HR knowledge base articles and process documentation. Required Skills Workday HRIS HR Shared Services Employee Lifecycle Management Employee Onboarding Benefits Administration I-9 Compliance Employee Offboarding HR Operations Customer Service Process Improvement Critical Thinking Strong Communication Skills Attention to Detail Microsoft Office Suite Work Schedule Hybrid schedule with 3 days onsite each week in West Palm Beach, FL. Candidates should be able to work in either the Eastern Time Zone (EST) or Pacific Time Zone (PST) based on business requirements. Interview Process One interview with the Hiring Manager. Additional Information Mac laptop will be provided. NLB Services Inc. /NLB Healthcare is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status. #J-18808-Ljbffr NLB Services