Scheduling Coordinator

Job Description

Job Description

Are you energetic, outgoing, and excited to work in a fast-paced pediatric environment? Dental Kidds may be the perfect place for you. We are searching for a Scheduling Coordinator who brings positivity, strong communication skills, and a warm, welcoming presence to our front desk team!

At Dental Kidds, you’ll work alongside incredible patients, supportive doctors, and an amazing team. We are a fun, fast-paced, and rewarding pediatric dental practice dedicated to providing exceptional care to our young patients while fostering professional, personal, and financial growth for our employees.

Dental Kidds leads the industry with state-of-the-art technology, beautifully themed clinics, and a team ranked in the top 10% nationwide. We offer competitive compensation, a comprehensive benefits package, and a positive environment where team members feel valued and supported.

Our Scheduling Coordinators receive thorough training and one-on-one mentoring to set them up for success. In this role, you will be the face of the practice—greeting families, managing phone calls, scheduling appointments, maintaining patient records, and ensuring smooth, efficient patient flow throughout the day.

Benefits:

• 401(k)

• Short-term Disability insurance

• Flexible spending account

• Health insurance

• Health savings account

• Life insurance

• Paid time off

$21 - $23 hourly

• Greets visitors and patients entering the practice and alerts appropriate staff of patient arrivals

• Answers telephone, routes calls, provides information, and takes messages in accordance with practice procedures

• Schedules and adjusts patient appointments to maximize patient care

• Establishes, maintains, and keeps patient files and records up to date (i.e., address, phone number, insurance information, etc.)

• Communicates with patients regarding financial options according to financial protocol

• Reconciles financial records by receiving and recording patient payments

• Prepares correspondence, memos, referral letters, and other documents, as requested by the doctor

• Uses a computer or fax to transmit information or documents when requested

• Keeps the front desk and reception areas clean

• Organizes magazines to keep them current and neat

• Water the plants

• Performs necessary duties associated with checking patients in and out

• Calls patients the day before to remind them of a scheduled appointment time, monitors the automatic communication system, and maintains accuracy

• Sends prior authorizations on a daily basis

• Adheres to all safety and health regulations

• Monitors the schedule regularly, adjusts the schedule as necessary, and reschedules patients as needed

• Keeps staff and doctors informed of scheduling problems, issues, or concerns, registers new patients, provides necessary paperwork (welcome letter, HIPAA documents), and ensures all required documents are completed by the patient

• Utilized the Recare Protocol to reactivate patients into the Recare system

• Sends postcards and makes calls according to the Recare System Protocol

• Follows up on unscheduled treatment by calling parents with an estimated patient portion and scheduling treatment

• Knowledge of appointment coordinator procedures
• Knowledge of English composition, grammar, spelling, and punctuation
• Skilled in the use of standard office equipment, including telephones, calculators, copiers, fax machines, computers, and computer software (MS Excel, Word, Practice Management software)
• Ability to maintain composure and professionalism when exposed to stressful situations
• Ability to engender trust from doctors, co-workers, and patients
• Maintain confidence with the patient regarding the abilities of the doctor(s) and staff. Ability to work cooperatively with management, staff, and patients
• Ability to prioritize, organize, and complete tasks in a timely and independent manner
• Ability to accept constructive criticism
• Ability to understand and follow written and verbal instructions
• Ability to collect data, establish facts, draw valid conclusions, and maintain confidentiality
• Ability to communicate and express thoughts and ideas competently
• Ability to quickly grasp relevant concepts regarding duties and responsibilities
• Ability to greet visitors professionally and courteously

Education / Experience:

• High school diploma or equivalent
• Minimum of 1 year(s) of relevant experience in the dental profession

Physical and Environmental Requirements:

• May be required to lift up to 50 lbs
• Active movement throughout the day: sitting, walking, standing, squatting, bending, stooping, reaching, etc. (not a sedentary position)
• Vision: close vision, depth perception, and the ability to adjust focus
• Hearing: able to satisfactorily communicate with patients, doctors, and other staff members to ensure that verbal communication is clearly understood, or a satisfactorily equivalent method of communication
• Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or operate equipment
• May be required to administer first aid or CPR
• Occasional exposure to toxic or caustic chemicals and radiation
• Exposure to moderate noise levels
• Exposure to hectic, fast-paced, high-anxiety environments
• Additional or different duties may be assigned occasionally at the employer’s discretion
• The wage depends on experience in this position

Philosophy

We provide the highest standard of personalized patient care while having fun, creating an inviting atmosphere, and building a lifetime of confidence and healthy dental habits. We treat each child as if they were our own.

Visit our website at:

Office locations:

• Blaine, MN
• Coon Rapids, MN
• Hudson, WI
• New Richmond, WI