Customer Success Manager

Sr. Manager, Customer Success - Data Management We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Everpure Data Intelligence (formerly 1touch.io) enables enterprises to discover, classify, and understand data across cloud, on-premises, and edge environments to improve AI accuracy, build trust in AI outcomes, reduce risk, and deliver measurable business impact. The Sr. Manager of Customer Success is responsible for driving customer value realization, retention, renewals, and growth across the customer lifecycle. Reporting to the Head of Sales, this leader will serve as a strategic partner to customers, ensuring the successful adoption of our data intelligence platform and helping organizations achieve their data governance, privacy, security, and AI readiness objectives. This role leads the Customer Success organization and works cross-functionally with Sales, Product, Engineering, Professional Services, and Support to deliver exceptional customer outcomes while supporting revenue retention and expansion goals. The ideal candidate will be on‑site in our Santa Clara, CA office. WHAT YOU'LL DO Lead and develop the Customer Success team, establishing a customer‑centric culture focused on business outcomes. Own customer retention, adoption, customer health, and renewal readiness across the installed customer base. Build trusted relationships with executive and technical stakeholders within strategic accounts. Develop and execute customer success strategies that drive measurable business value and long‑term customer satisfaction. Partner with Account Executives to identify expansion opportunities and support account growth initiatives. Establish customer success metrics, reporting, and operational processes to scale the business. Act as the voice of the customer, partnering with Product and Engineering to influence product strategy and roadmap priorities. Drive executive business reviews, success planning, and customer advocacy programs. Identify customer risks and implement proactive mitigation plans to improve retention and customer outcomes. WHAT YOU BRING General Experience Bachelor's degree in Business, Computer Science, Engineering, or a related field, or equivalent practical experience. 10+ years of experience in Customer Success, Professional Services, Technical Account Management, or related customer‑facing leadership roles. 5+ years of experience leading and developing high‑performing customer‑facing teams. Proven track record of driving customer retention, renewal performance, and expansion growth in enterprise software environments. Technology & Industry Experience Experience working with enterprise SaaS, cybersecurity, data management, governance, privacy, compliance, or cloud technology solutions. Strong understanding of enterprise software deployments, customer adoption frameworks, and value realization methodologies. Ability to engage credibly with both executive and technical audiences on complex technology initiatives. Leadership Strong executive presence and customer relationship management skills. Demonstrated ability to influence cross‑functional teams and drive alignment across Sales, Product, Engineering, and Support organizations. Excellent communication, analytical, and strategic planning capabilities Success Measures Gross and net revenue retention Customer adoption and utilization metrics Customer satisfaction and advocacy Expansion pipeline influence Time‑to‑value and onboarding effectiveness Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. This role may be eligible for incentive pay and/or equity. There is no application deadline and we accept applications on an ongoing basis until the job is filled. The annual base salary range is: $168,000 - $252,000 USD WHAT YOU CAN EXPECT FROM US: Innovation : We celebrate those who think critically, like a challenge, and aspire to be trailblazers. Growth : We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®! Team : We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company‑sponsored team events. Check out purebenefits.com for more information. ACCOMMODATIONS AND ACCESSIBILITY: Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at View email address on click.appcast.io if you’re invited to an interview. OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM: We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. Join us and bring your best. Bring your bold. Pure and simple. Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Everpure’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. 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