Assistant Director of One Stop

A humble college founded before Texas was a state, Baylor now stands as one of the premier institutions of higher education in the world. Baylor has continued to invest in research and doctoral education, both solidifying and elevating its unique status as a preeminent Christian research university. Baylor is among 187 R1 institutions, just 52 of which are private universities.

Since 2011, Baylor has been named as one of the nation’s “Great Colleges to Work For”. Great Colleges to Work For® is one of the country’s largest and most respected workplace recognition programs. Each year, Great Colleges recognizes the colleges and universities that get top employee ratings regarding workplace practices and policies across 10 areas. This recognition is based on faculty and staff responses to a related annual survey. The survey, conducted by ModernThink, is a way for colleges and universities to gain a deeper understanding of how their employees experience and view various aspects of the institution. This continued recognition further affirms Baylor as a rewarding place to build a career.

What We are Looking For

The Assistant Director of One Stop provides day-to-day leadership and operational oversight for Baylor One Stop while serving as a remote leader responsible for supervising and developing Coordinators and Student Workers in support of the University's enrollment mission. This position collaborates with leadership and campus partners to ensure exceptional, student-centered service across multiple service channels while fostering employee engagement, operational excellence, and continuous improvement.

A bachelor's degree and three years of relevant experience are required. A master's degree and five years of relevant experience is preferred.

Additional education or experience will be considered in lieu of one another.

Must be able to travel to conferences.

This role is eligible for remote work.

Applicants must be authorized to work full-time in the United States.

What You Will Do

• Oversee day-to-day One Stop operations by collaborating with Coordinators to ensure appropriate staffing and coverage across multiple service channels
• Coordinate operations and communication within a remote work environment to ensure consistent, high-quality service for prospective and current students and their families
• Support the daily operations of the One Stop by accurately documenting student interactions, utilizing university systems to research accounts and respond to inquiries, maintaining accurate records, completing follow-up activities, and adhering to established service procedures
• Contribute to efficient workflows by managing assigned responsibilities and ensuring timely, consistent service delivery
• Develop, coordinate, and deliver training for One Stop staff related to financial aid, student accounts, admissions, enrollment, and university policies
• Maintain current knowledge of federal, state, and institutional regulations while creating and updating training materials, procedures, and reference resources to ensure compliance and consistent service delivery
• Track and analyze inquiry statistics, quality metrics, operational data, and service trends to identify opportunities for process improvement
• Partner with the Director to evaluate departmental priorities, improve workflows, support strategic initiatives, and enhance the student experience through data-informed decision making
• Collaborate with Enrollment Management departments, campus partners, and university committees to support enrollment goals and institutional initiatives
• Participate in cross-functional committees, develop office procedures, facilitate presentations, and represent Baylor One Stop through internal and external training opportunities
• Perform all other duties as assigned to support Baylor’s mission
• Ability to comply with University policies
• Maintain regular and punctual attendance

What You Can Expect

As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family’s wellbeing and allows you to be a part of the life of a vibrant and active college campus. To learn more, go to Baylor Benefits & Advantages.

The budgeted salary or hourly range that the University reasonably expects to pay for this position is $60,000.00 per year.
The full salary range for this position classification is $51,569.56 - $85,089.77 annually.

Explore & Engage

Learn more about Baylor and our strategic vision, Baylor in Deeds . Also, explore our great hometown of Waco and the many opportunities to engage locally. If you are new to Central Texas, This is Waco!

Baylor University, a private not-for-profit university affiliated with the Baptist General Convention of Texas, is committed to compliance with all applicable anti-discrimination laws, including those regarding age, race, color, sex, national origin, military service, genetic information, and disability. Baylor complies with statutory Affirmative Action/Equal Opportunity requirements. Baylor's full official Notice of Non-Discrimination may be read online.