Operations Specialist

Responsibilities Data Verification & Real-Time Tracking - Receive and verify real-time transport data provided by the contracted logistics partner. - Monitor shipment milestones (Origin, In-Transit, Destination) using the partner’s data feeds and operational dashboards. - Audit data accuracy to ensure that actual shipment timelines align with contractual schedules and SLAs. Partner Coordination & Communication - Serve as the primary point of contact for the contracted logistics partner’s management team. - Communicate client requests and delivery adjustments directly to the partner for execution. - Liaise with site personnel at origins and destinations to cross-check partner-provided status against physical site conditions. Issue Management & Formal Escalation - Identify discrepancies between partner data and actual site conditions (e.g., unreported delays, capacity mismatches). - Request immediate corrective actions from the contracted partner when delays or data gaps occur. - Escalate critical issues or persistent partner non-compliance to the Control Tower Supervisor based on established protocols. Data Management & Reporting Support - Compile and maintain transport data records in internal tracking systems or TMS. - Process raw data received from the partner to assist the Supervisor in generating daily, weekly, and monthly KPI reports (e.g., OTD, Lead Time). - Archive shipping documentation and performance logs for compliance and audit purposes. Qualifications Operational Availability & Flexibility - Flexibility to work in shifts, weekend rotations, or on-call schedules to ensure continuous control tower data monitoring. - Ability to perform under pressure and meet tight deadlines for daily data updates and reporting support. Communication & Partner Management - Strong verbal and written communication skills to maintain professional daily communication with the contracted logistics partner. - Customer-service-oriented mindset with the ability to respond promptly to client inquiries via email or system updates. - Ability to work collaboratively within a team environment to maintain seamless data handovers across different shifts. Technical & Data Skills - High proficiency in data entry and verification, with a strong eye for detail to identify data discrepancies or gaps. - Intermediate to advanced MS Office skills, particularly MS Excel (VLOOKUP, Pivot Tables), for processing daily operational data. - Familiarity with logistics IT systems such as TMS (Transportation Management Systems), operational dashboards, or shared databases is a plus. English and Korean bilingual is required Pay The base salary range for this role is between $55,000-$75,000 yearly, and your base salary will depend on your experiences, qualifications, and skills. #J-18808-Ljbffr