Analytical Instrumentation Field Service Specialist

Job Description

Job Description

Analytical Instrumentation Field Service Specialist A day in the life

It’s an early start near Memphis. Your first stop is a customer lab where you’ll run diagnostics, replace a component, and validate performance on a piece of analytical or metallographic equipment. After walking the team through operating best practices and software tips, you head to your next site to complete an upgrade kit installation. Throughout the week, you’ll collaborate closely with customers across Tennessee, Arkansas, and Mississippi—occasionally supporting nearby regions—ensuring every visit aligns with LECO’s ISO-accredited standards.

About LECO

For more than 80 years, LECO has pioneered world-class laboratory instruments. We’re a family-owned company based in St. Joseph, Michigan, built on trust, long-term stability, and shared success.

Schedule

Full time, remote, salaried role with regular travel.

What you’ll do

• Perform preventive and corrective maintenance, troubleshooting, and repairs on analytical and metallographic instruments.
• Install new systems and apply updates/upgrade kits.
• Deliver end-user training on theory, operation, software, and routine care.
• Follow LECO’s ISO accreditation practices for all service activities.
• Build and maintain strong, professional relationships as a customer-facing representative.

Territory

Primary service area includes Tennessee, Arkansas, and Mississippi, with travel to surrounding regions as needed. Ideal home base: near Memphis, TN.

Training and development

• Attend new-hire instrumentation training at LECO headquarters in St. Joseph, MI for approximately 3–5 months.
• Complete field service shadowing and mentorship with experienced engineers across the U.S.
• Participate in annual service training at headquarters to keep skills current.

Travel

Expect daily travel with up to four overnight hotel stays per week (Monday–Friday). Additional travel may be required based on business needs.

What you’ll bring

• Self-starter with clear written and verbal communication.
• Strong attention to detail and excellent organization.
• Professional conduct and adherence to customer site and safety policies.
• Valid driver’s license and clean driving record.
• Ability to obtain and use a personal credit card for travel expenses.
• Solid mechanical aptitude; experience with AC/DC electronics or a strong willingness to learn.
• Chemistry or military background is a plus, not a requirement.

Education/credentials

• Two-year technical degree or trade school, or
• Prior military training in a technical field, or
• Equivalent technical work experience/training.

Compensation perk

Includes a $5,000 sign-on bonus.

Legal and compliance

• EOE M/F/VET/Disability
• Pass a background check and substance abuse screenings
• Must be authorized to work in the US without restriction