Administrative Support

Job Title Handle a high volume of inbound phone calls, transferring and routing customers to the appropriate internal resources (roughly 1 min each) Serve as the first point of contact for customer inquiries, ensuring professional and timely call handling Perform basic and minor order entry tasks during periods of lower call volume Support the Order Support team during the Microsoft AX to D365 migration and related system transitions Follow established processes while adapting to new tools and workflows introduced through the Digital Transformation Maintain accuracy and attention to detail while working in multiple systems Escalate issues appropriately to Order Support 2 or leadership when needed Approximately 80% phone / email support Approximately 20% basic order entry and administrative support Compiles, creates and modifies reports using database software of Microsoft Office applications Order entry of customer orders Use of Microsoft AX and Microsoft 365 for data entry and data collection of customer orders. Administers various programs, projects, and processes under specific department requirements, and generally acts as a resource for the department as a whole. Maintains confidentiality of information, achieves and maintains quality and productivity standards Skills Administrative support, Customer service, Data entry, Microsoft office, front desk, receptionist secretarial, microsoft, administration, administrative assistance, clerical, customer service oriented, Order entry Top Skills Details Administrative support,Customer service,Data entry,Microsoft office,front desk,receptionist secretarial,microsoft Additional Skills & Qualifications 1 year of relevant experience using Microsoft 1 year of experience in customer service or administrative experience. Must have confident phone presence Requires knowledge of and experience with office routines and general clerical procedures. Demonstrated keyboarding quality and efficiency with the ability to proofread for errors effectively. Must also possess general math skills and the ability to create electronic spreadsheets/database reports. Demonstrated ability to understand and maintain confidentiality of information and material. Must exercise good written and verbal communication skills, utilizing effective communication methods. Basic data entry skills with a high level of accuracy Comfort working in an in?office, team?based environment Ability to learn new systems and processes quickly Preferred Qualifications Experience supporting order management or customer service teams Exposure to ERP, CRM, or order management systems Experience working during system implementations or transitions Familiarity with Microsoft Dynamics, OrderNet, or similar platforms (not required) Experience Level Entry Level Job Type & Location This is a Contract position based out of Newberg, OR. Pay and Benefits The pay range for this position is $24.00 - $24.60/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Newberg,OR. Application Deadline This position is anticipated to close on Aug 26, 2026.