Inside Sales Executive

Job Description

Job Summary:

As an Account Executive (AE) for DMG, you will play a crucial role in driving our business growth by identifying, acquiring, and growing clients within the facility management sector. As an Account Executive, you will undergo comprehensive training to learn our operations, product, sales processes, and client management strategies. This role requires a mix of consultative selling, operations, strategic thinking, and effective communication to deliver value and exceed sales goals.

What You'll Do:

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• Participate in structured training programs on sales techniques, operations, product knowledge, and client relationship management.
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• Build and maintain strong, long-term client relationships through regular communication and a deep understanding of their business needs.
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• Prepare and deliver compelling presentations and product demonstrations that highlight value and return on investment (ROI).
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• Learn and maintain an accurate and up-to-date pipeline using CRM tools (e.g., Salesforce).
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• Manage the full sales cycle and operations for your book of business from initial contact to execution; ensuring contracts are structured for long-term success.
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• Understand clients’ facility management needs and tailor solutions to meet their specific requirements.
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• Support the team in achieving monthly and quarterly sales targets.
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• Shadow client interactions to gain hands-on experience in consultative selling.
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• Collaborate with teams to allocate resources effectively and optimize service delivery.
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• Conduct regular check-ins to assess client satisfaction and gather feedback.
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• Address client concerns and resolve issues in a timely and satisfactory manner.
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• Serve as the primary point of contact for client inquiries and requests.
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• Provide regular updates on sales metrics, forecasts, and progress toward goals.
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• Providing peace of mind by always being available to the customer.
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• Other duties as assigned by management.
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What You Need:

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• 0-6 years’ experience in inside sales, account management or operations.
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• Bachelor’s degree in business, marketing, or a related field is preferred but not required.
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• Previous sales or operations experience in facility maintenance is preferred but not required.
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• Proven track record in B2B or B2C sales is preferred but not required.
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• Experience in using Salesforce and other CRM type software is preferred but not required.
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• Working knowledge of all Microsoft Office applications (Word, SharePoint, Teams, PowerPoint, Excel, Outlook).
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• Eagerness to learn and grow in a fast-paced sales and operations environment.
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• Ability to provide uninterrupted peace of mind to our customers; day, night, and weekends.
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• Basic understanding of how to navigate customer organizations to gain access to key individuals, management, and purchasing decision makers.
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• Excellent oral and written communication skills, multi-task oriented, and strong public speaking skills.
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• Proficient understanding of facility management services and industry best practices is a plus.
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• Proficient client relationship management skills.
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• Ability to work in an entrepreneurial environment and work as part of a go-to-market team.
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• Lives Divisions Basics.
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• Valid Driver’s License.
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• Limited business travel when required to support accounts and business growth.
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• Ability to manage the stress of a fast-paced environment.
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• Ability to meet the in-person requirements of the team and/or business needs.
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