IT & AV Support Specialist

ROLE
We are seeking an Administrative Support Specialist (Facility & Audio-Visual Management) to support the U.S. Trade and Development Agency’s (USTDA) Information Resource Center (IRC) in Arlington, VA. In this role, you will provide event, facility, and audiovisual support that ensures conference rooms and training spaces are fully operational, well-organized, and ready for high-level meetings and delegations.

This is a full-time opportunity in which we'll provide competitive pay, comprehensive benefits, and job stability and security.

Apply today!

RESPONSIBILITIES

• Perform physical room setup of furniture and refreshment stations for meetings and events
• Set up and operate audiovisual and teleconferencing equipment
• Ensure conference room and training center equipment is operable and troubleshoot minor issues
• Receive training in the use and management of audiovisual systems
• Provide support to the CIO/Deputy CIO for system-related IT issues and upgrades
• Coordinate with audiovisual subcontractors for repair visits
• Route audiovisual issues through management before arranging repairs
• Conduct twice-weekly walkthroughs of conference and training spaces to check equipment status
• Ensure conference rooms, training center, kitchens, and pantries are stocked and orderly
• Remove debris and ensure kitchens/pantries are cleaned after events
• Coordinate with staff, caterers, contractors, and building personnel for meeting preparation
• Maintain orderliness of training center and conference rooms, including moving refreshments and meals after events

REQUIRED EXPERIENCE

• 1-3 years of experience in a professional office environment
• Experience providing on-site technical support, troubleshooting issues with AV equipment during events
• Experience setting up conference, board, or training rooms
• Experience with other administrative services like office management, building and facilities management, human resources, and/or security

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES

• Proficient in the use of a variety of IT programs, databases, and computerized systems
• Skilled in using Microsoft Office (e.g., Outlook, Teams, Word, PowerPoint, and Excel)
• Ability to respond flexibly and to provide rapid assistance in a time-sensitive environment
• Ability to manage multiple tasks, prioritize work, and meet deadlines
• Ability to identify and resolve complex problems
• Excellent written and verbal communication skills
• Strong organizational and customer service skills

EDUCATION

• High school diploma required
• Higher education preferred

LOCATION

• Arlington, VA 22209

TELEWORK

• Not eligible for telework

CLEARANCE

• U.S. citizenship is required as it supports the U.S. federal government
• Active or ability to obtain and maintain a secret security clearance

CLIENT

• U.S. Department of State (DoS)

TRAVEL

• Travel not required

WORK HOURS

• Full-time, 40 hours per week, Monday–Friday

EMPLOYMENT CLASSIFICATION

• Employment Classification Eligibility — Nonexempt

RELOCATION

• Not eligible for relocation benefits

******************

KMRG, LLC is an Equal Opportunity/Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, ancestry, national origin, age, marital or civil partnership status, mental disability, physical disability, medical condition, pregnancy, maternity status, political affiliation, military or veteran status, genetic information, traits historically associated with race, or any other basis prohibited by federal, state, and/or local law.

Other Considerations. Applicants will be subject to a background investigation. Individual’s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 100% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 100% of the time.