Pinwheel Kitchen Supervisor

Job Description

Job Description

Pinwheel Kitchen Shift Supervisor 

Mission Impact 

The Pinwheel Kitchen Shift Supervisor enriches guest and team experiences by leading shifts with consistency, real-time coaching, and a focus on safety and quality. This role ensures every shift delivers exceptional Pinwheel food and service, fostering team accountability and meaningful connections that advance New Holland’s mission and vision. 

What We Offer  
At New Holland Brewing Company, we strive to inspire meaningful connections - and when you work here, you’ll feel that. Our culture is inclusive, caring, and community focused. Guided by our Core Values and Growth Principles, we foster engagement, development, and collaboration for every team member. We set high standards because they sustain our growth and success in a unique industry, and we match those standards with an engaging, and rewarding culture. You’ll find competitive compensation and benefits, opportunities to grow personally and professionally, and a team committed to helping you reach your goals while contributing to ours. 

  Job Summary 

The Pinwheel Kitchen Shift Supervisor oversees shift operations within the Pinwheel Kitchen, ensuring food quality, cleanliness, safety, and guest ready execution. This role leads and supports team members during active service, maintains standards, and assists with prep, stocking, ordering needs, and guest service as required. 

Accountability Chart  

At New Holland Brewing Company, every role has an Accountability Chart that clearly defines the 3–5 core outcomes the role owns to move the business forward. The Accountability Chart helps candidates and team members understand what success looks like. 

• Maintain standards for daily production: Ensure consistent food quality, portioning, pace, cleanliness, and safety during assigned shifts 

• Work with Manager on purchasing and inventory process: Assist with ordering, receiving, stock levels, and variance reporting 

• Interview, train, and support hiring: Help onboard, train, and develop team members under Manager direction 

• Respond to customer concerns and accurate cash handling: Address guest issues promptly and oversee accurate transactions/documentation  

Key Responsibilities 

• Lead and act in a manner consistent with our Mission, Vision & Values 
• Provide real-time leadership, coaching, and accountability to the team during service 
• Oversee shift execution including station readiness, stocking, cleanliness, and organization of all BOH areas 
• Enforce consistent recipe execution, portioning, rotation, temperature controls, and food safety standards 
• Monitor and communicate ordering/receiving needs; verify product quality and freshness 
• Support accurate cash handling, comps/discounts, documentation, and end-of-shift procedures 
• Partner with the Kitchen Manager on operational improvements, opening/closing, and team development 
• Lead by example through active participation in prep, line work, cleaning, and guest support as needed 

  Required Qualifications 

• Prior leadership or supervisory experience in a fast-paced kitchen/restaurant environment 
• Strong communication, coaching, and conflict-resolution skills with a team-first mindset 
• Proven ability to multitask with urgency while upholding food quality, safety, and cleanliness 
• Basic math proficiency and comfort with cash handling and documentation 
• Flexible availability for nights, weekends, peak periods, and occasional extended shifts 

  Work Environment 

We strive to create an inclusive environment. Reasonable accommodation will be provided to enable individuals with disabilities to perform essential functions.  

• Standing for extended periods of time in a fast-paced service setting 
• Frequent bending, reaching, and lifting up to 50 pounds  

Reports To & Team 

• Reports To: Pinwheel Kitchen Manager 
• Team: Pinwheel Kitchen 

Equal Opportunity Statement 

  New Holland Brewing Company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We do not discriminate based on race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability. Pursuant to the Americans with Disabilities Act (ADA), we provide reasonable accommodations to enable individuals with disabilities to perform essential job functions. As part of our commitment to growth and development, New Holland reserves the right, as part of a succession or development plan, to fill a position without the role being posted.