Senior Property Manager (Multi-Site)

Job Description

Job Description

F&F Property Management is seeking an experienced and results-driven Senior Property Manager to oversee a portfolio of multifamily communities throughout San Diego County.

This leadership role is responsible for driving operational excellence, resident satisfaction, occupancy, team performance, and financial results across multiple properties. The Senior Property Manager serves as a key leader within the organization, partnering closely with property teams, maintenance, accounting, sales and marketing, and executive leadership to ensure communities operate efficiently while delivering an exceptional resident experience.

The ideal candidate is an experienced property management professional who thrives in a fast-paced environment, leads with accountability, communicates effectively, and is committed to achieving strong operational and financial performance.

Department: Property Management
Reports To: Regional Manager
FLSA Status: Exempt (Salaried)

POSITION SUMMARY

The Senior Property Manager is responsible for the overall operational and financial performance of a portfolio of multifamily communities. This role oversees property operations, resident relations, compliance, team development, vendor management, and financial performance while ensuring company standards and performance expectations are consistently achieved.

KEY RESPONSIBILITIES

Property Operations & Compliance

Oversee the day-to-day operations of a portfolio of multifamily communities, ensuring compliance with company policies, Fair Housing requirements, ADA regulations, and applicable local, state, and federal laws.
Conduct regular property inspections to maintain high standards for safety, curb appeal, maintenance, and overall property condition. Maintain accurate property records, lease documentation, notices, and resident files.
Ensure all operational procedures are followed consistently and that communities maintain compliance with established company standards.

Financial Performance

Drive portfolio financial performance through effective management of rent collections, delinquency reduction, expense control, and budget adherence.
Review and approve invoices, monitor property expenses, and identify opportunities for operational efficiencies.
Ensure security deposit dispositions, resident account reconciliations, and financial reporting are completed accurately and timely.

Partner with leadership to identify opportunities to improve NOI and overall property performance.
Monitor occupancy, renewal activity, and delinquency trends to support portfolio goals.

Maintenance & Asset Preservation

Partner closely with Maintenance leadership to ensure service requests, apartment turns, preventative maintenance programs, inspections, and capital projects are completed effectively and on schedule.
Monitor property conditions and maintenance performance to ensure communities remain safe, attractive, and well-maintained.
Conduct routine property walks and identify opportunities to improve curb appeal, resident satisfaction, and asset preservation.
Support capital improvement initiatives and vendor management activities.

Resident Experience

Promote a high standard of customer service and resident satisfaction across the portfolio.
Address escalated resident concerns professionally and promptly.
Ensure resident communications, notices, and policy enforcement are handled consistently and professionally.
Support resident retention initiatives, reputation management efforts, and community engagement programs.
Monitor online reputation and resident feedback to identify improvement opportunities.

Leadership & Team Development

Provide leadership, direction, accountability, and support for Property Managers, Leasing Consultants, and support staff.
Participate in recruiting, onboarding, training, performance management, and employee development initiatives.
Maintain and reinforce established expectations for customer service, communication, compliance, professionalism, and operational execution.
Foster a culture of accountability, teamwork, collaboration, and continuous improvement.
Support succession planning and employee development efforts throughout the portfolio.

Requirements

What Makes Someone Successful in This Role

Strong leadership skills combined with a customer-focused mindset and a commitment to operational excellence.

Ability to manage multiple properties and competing priorities.
Strong financial acumen and operational decision-making skills.
Excellent communication, problem-solving, organizational, and relationship-building abilities.
Demonstrated ability to lead teams, improve performance, and drive results.

Qualifications

Bachelor's degree preferred or equivalent combination of education and experience.
Three or more years of multifamily property management experience required.
Previous experience managing multiple communities strongly preferred.
Prior supervisory experience required.
Experience with AppFolio is strongly preferred.
Strong understanding of Fair Housing regulations, resident relations, budgeting, and property operations.
Proficiency with Microsoft Office and Google Workspace.
Valid driver's license and reliable transportation required.
Professional industry designations such as CAM, CAPS, ARM, CPM, RAM, or MPM are preferred.

Benefits

$85,000 – $93,000 DOE plus bonus opportunity
Medical, dental, and vision insurance
401(k) with strong 6% company match
Paid holidays, vacation, and sick time
$500 monthly rent discount for employees living in F&F Communities
Professional development and advancement opportunities

F&F Properties is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected classification under applicable law.

Nothing in this posting is intended to create an employment contract or guarantee of employment. Employment with the Company is at-will and may be terminated by either the employee or the Company at any time, with or without cause or notice, subject to applicable law.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Responsibilities, schedules, assigned properties, reporting locations, compensation structures, and business needs may change at the Company’s discretion.

Compensation, bonus eligibility, and benefits, if applicable, are subject to Company policy and may be modified at the Company’s discretion.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.