Business / Systems Analyst

Kforce is immediately seeking an experienced Business/Systems Analyst in support of our enterprise telecommunications and mass media client based in Maryland Heights, MO. Key Responsibilities: Stakeholder Partnership & Requirements Elicitation:

• Partner directly with business stakeholders to understand business needs, challenges, and desired outcomes
• Lead requirements elicitation sessions and ask effective discovery questions to uncover detailed requirements
• Participate in requirements gathering sessions, workshops, and stakeholder reviews
• Serve as the primary point of contact between business users and engineering/development teams

• Translate business needs into clear, well-written user stories and acceptance criteria
• Translate business requirements into formal technical requirement deliverables (e.g., functional requirements, system requirements)
• Document functional and system requirements
• Ensure requirements are complete, clear, testable, and aligned with business objectives
• Maintain requirements and documentation throughout the project lifecycle

• Review, analyze, and evaluate existing information technology systems and operations
• Create and document business process flows and workflows
• Analyze current-state processes and identify gaps, inefficiencies, and opportunities for improvement
• Understand how applications, systems, and processes interact and impact one another
• Support solution design by recommending system improvements and process enhancements
• Participate in solution discussions and provide recommendations based on business and process analysis

• Work closely with developers, QA, Product Owners, and other technology teams throughout the SDLC
• Clarify requirements and answer questions throughout development and testing
• Bachelor's degree in Business, Information Systems, Computer Science, or related field (or equivalent experience)
• 5-10 years of experience as a Business Systems Analyst or in a related role
• Strong hands-on experience as a Business Systems Analyst, including analyzing IT systems and business processes
• Experience in telecommunications, cable, or field operations domains
• Experience creating process flows/workflow diagrams
• Experience gathering and documenting business and functional requirements
• Experience working directly with engineering or development teams
• Experience with issue tracking and requirements documentation tools (e.g., Jira, Confluence)
• Familiarity with SDLC and system implementation methodologies (Agile, Waterfall, or hybrid)
• Strong understanding of the SDLC and how requirements move from discovery through delivery
• Strong problem-solving and analytical skills
• Strong communication and facilitation skills
• Excellent requirements elicitation and stakeholder interview skills
• Excellent written and verbal communication skills
• Comfortable working closely with both business stakeholders and technical teams
• Demonstrated ability to write high-quality user stories and acceptance criteria
• Ability to understand complex business processes and translate them into system requirements
• Ability to manage multiple priorities and stakeholders simultaneously
• Ability to work independently while collaborating cross-functionally

• Experience working in Agile environments
• Experience supporting applications with multiple system integrations
• Experience supporting system enhancements or operational improvements
• Experience identifying process gaps and recommending improvements
• Experience with tools such as Jira, Confluence, Visio, or similar requirements/process documentation tools
• Familiarity with Kiro, Claude, and other similar AI tools to support business analysis work