Hotel Relations Specialist

Primary Purpose To deliver exceptional service to customers on substantial loss assignments which require coordination of multiple departments and functions; to serve as a resource for all concierge functions and systems. Essential Functions and Responsibilities Triages substantial residential and commercial property losses by assessing job needs and determining which contractor(s) will be assigned to the jobs. Serves as the point of contact for high net worth clientele. Responsible for dispatching and coordinating multiple trades on large jobs with repair plans. Coordinates with other support departments to ensure seamless transactions for clients monitoring the job throughout the entire process to ensure adherence to procedures of the referring client. Assists with special projects and training of new colleagues on processes and systems. Attendance during scheduled work hours is required. Additional Functions and Responsibilities Performs other duties as assigned. Supports the organization's quality program(s). Qualifications Education & Licensing High school diploma or GED required. Experience Three (3) years of customer concierge or claims customer service experience or equivalent combination of education and experience required. Skills & Knowledge Strong knowledge of concierge department systems and processes Detailed knowledge of other support departments Demonstrated ability to resolve issues and handle conflict Detailed knowledge of managed repair strategies and processes Demonstrated ability to work with other departments to accomplish objectives Strong oral and written communication skills, including presentation skills PC literate, including Microsoft Office products Strong organizational skills Excellent interpersonal skills Ability to work independently or in a team environment Ability to meet or exceed Performance Competencies Bi-lingual English/Spanish a plus. Work Environment When applicable and appropriate, consideration will be given to reasonable accommodations. Mental Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical Computer keyboarding, travel as required Auditory/Visual Hearing, vision and talking Note Credit security clearance, confirmed via a background credit check, is required for this position. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. #J-18808-Ljbffr Hispanic Alliance for Career Enhancement