Service Advisor

Our Mission is Simple: to create an uncommonly exceptional experience for guests’ automotive needs and employees’ long-term career goals. Woody Anderson Ford was founded in 1961 on the principles of integrity, accountability, and teamwork. We are a locally owned dealership with a family friendly culture. CLICK HERE for our WrenchWay Top Shop page What We Offer Health Insurance with Optional Vision and Dental Insurance Employer Provided Life Insurance Paid Vacation and Paid Sick Leave Paid Company Holidays and Closed on Sundays 401(k) Savings Plan with Employer Match Employee Discounts Paid Training and Ongoing Professional Development Work-Life Balance with a Family-Friendly and Inclusive Team Culture Career Growth and Internal Promotions Responsibilities Customer Experience & Relationship Management Greet customers promptly and professionally, establishing trust and rapport Conduct thorough vehicle walk-arounds and needs assessments Clearly explain recommended maintenance and repairs, including costs and timelines Provide timely updates throughout the repair process Resolve customer concerns with empathy, ownership, and professionalism Promote a positive, consistent experience aligned with dealership standards Communication & Team Collaboration Serve as a communication bridge between customers, technicians, advisors, and management Write clear, accurate repair orders that reflect technician findings and customer concerns Communicate technician recommendations effectively and ethically to customers Collaborate with other advisors to manage workflow and maintain efficiency Escalate issues appropriately and participate in problem-solving with leadership Process Execution & Operational Excellence Follow dealership processes for repair orders, estimates, approvals, and delivery Accurately document customer information, vehicle concerns, and services performed Manage multiple repair orders simultaneously in a fast-paced environment Ensure work is completed according to dealership and manufacturer standards Maintain compliance with all policies, procedures, and OEM requirements Product & Service Knowledge Maintain working knowledge of maintenance schedules, service products, and warranties Present maintenance menus, service packages, and value-added products confidently Stay current on manufacturer programs, recalls, and technical updates Participate in required training and continuous learning opportunities Culture & Professionalism Actively support and model dealership core values and culture Demonstrate a collaborative mindset and positive attitude Maintain professional appearance and conduct Contribute to a respectful, customer-focused work environment Qualifications Minimum 3 years' experience as a Service Advisor in a dealership setting Experience in a high-volume or fast-paced customer service environment strongly preferred Working knowledge of automotive maintenance and repair processes Proficiency with dealership management systems (DMS) and service software Valid driver’s license with acceptable driving record Key Success Traits & Competencies Customer-focused mindset with strong relationship-building skills Clear, confident verbal and written communication Ability to work efficiently under pressure in a high-volume environment Strong organizational and time-management skills Attention to detail and commitment to accuracy Ability to collaborate with diverse personalities and roles Adaptability and willingness to learn new systems, processes, and products We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr