Administrative Manager -Primary care, Ardmore

Administrative Practice Manager - Ardmore, PA Primary Function: This position is responsible for providing on-site day-to-day practice management to ensure a uniquely satisfying patient experience, a positive team environment, and a financially successful practice. Essential Functions Select, orient, direct and evaluate all clerical and clinical staff by recruiting, orienting associates, and hiring individuals based on behavioral interviewing with a multidisciplinary interview team to ensure the desired skill sets for each position. Direct and evaluate performance of associates based on Standards of Behavior and key performance metrics developed during goal setting and routine evaluations. Oversee patient flow using a daily management system to surface issues with area readiness, equipment and supply availability, and workflow adjustments by monitoring staffing levels and facility readiness with a focus on safety and security for associates and visitors, while adhering to OSHA, CLIA, Joint Commission, NCQA, and annual safety drills. Model high performance and demonstrate a commitment to excellence in customer service. Monitor patient and family experiences by conducting patient rounds, tracking and sharing patient-satisfaction results with associates, and recommending and implementing changes to reach goals and monitor continued success. Coordinate and maintain associate and provider schedules. Remain available to team members for reporting unscheduled time off, review department needs for daily operational coverage, monitor accruals, overtime, and time-off requests for payroll preparation and submission in KRONOS, while evaluating HR processes associated with time off. Ensure a satisfying work experience for associates through application and role modeling of Nemours Standards of Behavior. Provide positive reinforcement or coaching/counseling as needed and activate disciplinary processes when warranted. Develop and monitor the department’s capital and operating budgets by tracking productivity measures, processing and tracking accounts payable and reimbursement requests, identifying opportunities for improved financial performance, and implementing action plans. Monitor all clerical functions and take clerical assignments as warranted due to staffing ratios. Possess hands-on knowledge of registration, check-in/check-out processes, appointment scheduling, insurance verification/authorization procedures, payment-collection, charge posting, daily cash reconciliation, and bank deposits. Keep work queues current and meet all month-end financial requirements. Monitor all clinical functions by collaborating with the lead nurse and the clinical operations director to ensure clinical processes are followed, using continuous improvement practices, and validating quality controls and safety measures in all patient interactions and procedures. Monitor and approve all medical and non-medical supply and equipment purchases while considering budget and overall fiscal responsibility of the practices. Qualifications Bachelor’s degree required. 3-5 years of job-related experience required. #J-18808-Ljbffr Nemours Children's Health