Patient Experience & Treatment Sales Coordinator

Job Description

Job Description

Turn Your Sales Talent Into a Career in Healthcare

Do you enjoy talking with people, explaining services, building excitement, and helping someone feel confident enough to move forward?

Are you motivated by goals, follow-up, relationship-building, and the satisfaction of turning interest into action?

Derm & Rejuvenation Institute is seeking a personable, motivated, and sales-minded Patient Experience & Treatment Sales Coordinator to join our physician-led practice.

This role is ideal for someone who enjoys consultative sales and wants to build a long-term career in healthcare. Medical experience is not required. We will train the right candidate to understand our services, explain treatment plans, prepare quotes, discuss memberships and service programs, coordinate scheduling, collect payments, and guide patients through the decision-making process.

We are looking for someone who enjoys educating people and selling services in a thoughtful, professional, and ethical way.

The right candidate will be comfortable:

• Building rapport quickly.
• Asking questions to understand what matters to the patient.
• Explaining the value of a treatment or service plan.
• Presenting pricing with confidence.
• Recommending appropriate memberships within the physician-approved plan.
• Asking patients whether they are ready to schedule.
• Following up consistently.
• Working toward clear sales and enrollment goals.
• Learning from coaching and improving over time.

About Derm & Rejuvenation Institute:

Derm & Rejuvenation Institute is a busy, physician-led multispecialty practice providing medical and cosmetic dermatology, ENT care, facial plastic surgery, and nonsurgical aesthetic treatments.

Our patients often come to us with questions, uncertainty, and important decisions to make. We believe they deserve accurate information, thoughtful guidance, and a clear understanding of their options.

Our goal is not to pressure patients. Our goal is to help them understand the treatment plan recommended by their physician, recognize the value of that plan, and feel confident taking the next step.

About the Role:

The Patient Experience & Treatment Sales Coordinator helps patients move from consultation to treatment.

The physician determines which services are medically or cosmetically appropriate. You will then help the patient understand the plan, review the financial investment, explain available service plans or memberships, address nonclinical concerns, and guide the patient toward scheduling.

This role combines:

• Patient education.
• Consultative sales.
• Membership enrollment.
• Treatment-plan presentation.
• Scheduling.
• Payment collection.
• Lead follow-up.
• Relationship management.
• Customer service.
• Practice growth.

You will not diagnose conditions, make independent clinical recommendations, or promise treatment outcomes.

You will be expected to sell—but to do so with honesty, professionalism, accuracy, and respect for the patient’s decision.

What You Will Be Trained to Do:

We will provide structured training in:

• Medical, surgical, and cosmetic services offered by the practice.
• Physician-recommended treatment pathways.
• Ethical consultative sales.
• Treatment-plan presentation.
• Membership and service-plan enrollment.
• Patient communication and relationship-building.
• Quoting, deposits, payment policies, and financing options.
• Lead management and patient follow-up.
• Objection handling and decision support.
• Procedure scheduling and coordination.
• Patient privacy and professional boundaries.
• Scheduling, payment, and patient-management systems.
• Sales tracking and performance improvement.

You do not need to arrive with medical knowledge. You do need to be eager to learn, willing to practice, and motivated to become excellent at the role.

Key Responsibilities:

Educate Patients and Present Treatment Plans:

• Guide patients through treatment plans established by their physicians.
• Explain treatment logistics, preparation, expected downtime, general limitations, pricing, and next steps using practice-approved information.
• Help patients understand what each service is designed to accomplish.
• Communicate the value of physician-led care clearly and confidently.
• Answer nonclinical questions and refer clinical questions to the appropriate team member.
• Present information in a way that is easy to understand and relevant to the patient’s goals.
• Help patients feel informed rather than overwhelmed.

Sell Services, Memberships, and Treatment Programs:

• Present treatment quotes with confidence and accuracy.
• Explain the value of completing the physician-recommended treatment plan.
• Educate appropriate patients about memberships, packages, maintenance programs, and ongoing care plans.
• Explain membership benefits, pricing, limitations, payment terms, and cancellation policies.
• Help patients understand how a service plan may support their goals over time.
• Ask patients whether they are ready to move forward.
• Complete enrollment, scheduling, and payment steps.
• Work toward defined goals for treatment conversion, membership enrollment, and collections.
• Recommend only services and programs that are appropriate within the physician-established plan.

Follow Up With Prospective Patients:

• Follow up with patients who have received a consultation or quote but have not yet scheduled.
• Maintain consistent contact by phone, text, and email.
• Ask thoughtful questions to understand why a patient has not moved forward.
• Address nonclinical concerns related to timing, cost, scheduling, or uncertainty.
• Help patients identify a realistic next step.
• Reconnect with patients who postponed treatment when appropriate.
• Maintain an organized follow-up pipeline so opportunities are not lost.
• Document each interaction accurately.

Coordinate Scheduling and Payments:

• Schedule medical, surgical, injectable, laser, body-contouring, and cosmetic procedures.
• Prepare accurate quotes and payment schedules.
• Review deposits, payment deadlines, financing options, and financial policies.
• Collect required deposits and payments.
• Confirm that consents, photographs, clearances, and documentation are completed on time.
• Coordinate with physicians, surgery centers, hospitals, anesthesia providers, and other members of the care team.
• Communicate instructions provided by the clinical team.
• Maintain accurate calendars, quotes, patient records, payment information, and follow-up notes.

Contribute to Practice Growth:

• Track consultations, quotes, pending decisions, deposits, scheduled procedures, and membership enrollments.
• Monitor your own follow-up activity and sales performance.
• Participate in coaching, role-playing, sales training, and performance reviews.
• Learn from missed opportunities and apply feedback.
• Identify common patient concerns and recommend improvements to communication materials.
• Help improve the patient journey from first inquiry through treatment.
• Contribute to a positive, accountable, and results-oriented team culture.

Who Will Thrive in This Role?

You may be an excellent fit if you:

• Genuinely enjoy sales and influencing purchasing decisions.
• Like explaining services and helping people understand their value.
• Feel comfortable discussing money.
• Can confidently present a quote and ask for the sale.
• Enjoy helping people commit to memberships, packages, or ongoing service plans.
• Are persistent with follow-up without becoming pushy.
• Like working toward measurable goals.
• Feel motivated by achievement and results.
• Are naturally warm, upbeat, and engaging.
• Build trust quickly.
• Listen carefully before presenting a solution.
• Communicate clearly in person, by telephone, by text, and by email.
• Welcome coaching and apply feedback.
• Are eager to learn new terminology and services.
• Take initiative and do not need constant reminders.
• Stay organized when managing multiple leads and deadlines.
• Follow through on commitments.
• Want to develop a long-term professional career.

Relevant Professional Backgrounds:

Strong candidates may come from industries such as:

• Membership sales.
• Fitness studios or gyms.
• Wellness services.
• Luxury retail.
• Hospitality.
• Cosmetic or aesthetic services.
• Inside sales.
• Consultative sales.
• Customer success.
• Client relations.
• Appointment setting.
• Lead conversion.
• Service-plan enrollment.
• Medical scheduling.
• Patient services.
• High-end customer service.

At least one year of experience in sales and customer service.

Required Qualifications:

• Strong verbal and written communication skills.
• Demonstrated ability to build rapport.
• Comfort discussing pricing and asking for a commitment.
• Interest in sales, education, and relationship-building.
• Ability to work toward measurable performance goals.
• Strong organization and attention to detail.
• Ability to manage multiple patients, leads, deadlines, and follow-up responsibilities.
• Ability to learn medical terminology, services, technology, and practice protocols.
• Ability to protect confidential medical and financial information.
• Basic computer proficiency and willingness to learn new systems.
• Reliability, accountability, and consistent follow-through.
• Ability to accept coaching and constructive feedback.
• Ability to work collaboratively with physicians, clinical staff, and administrative team members.
• Professional fluency in spoken and written English.

Preferred but Not Required:

• Experience selling services, memberships, packages, or recurring plans.
• Experience in hospitality, luxury retail, fitness, wellness, beauty, or customer service.
• Experience using a customer relationship management or lead-tracking system.
• Experience meeting sales or conversion targets.
• Experience collecting payments or reviewing financing options.
• Experience in dermatology, plastic surgery, cosmetic medicine, ENT, or another healthcare setting.

How Success Will Be Measured:

Success in this position includes both sales performance and patient trust.

Performance may be evaluated based on:

• Treatment scheduling and conversion results.
• Membership and service-plan enrollment.
• Collection of deposits and payments.
• Completion of required follow-up.
• Responsiveness to patient inquiries.
• Accuracy of quotes, scheduling, and documentation.
• Knowledge of services and practice protocols.
• Ability to communicate value.
• Appropriate handling of objections.
• Ability to apply coaching.
• Reliability and accountability.
• Patient service and professionalism.
• Teamwork and continued improvement.

Sales goals will never excuse misleading claims, inappropriate pressure, promises of outcomes, or recommendations outside the physician-established treatment plan.

What Success Looks Like for the Patient:

A successful coordinator helps patients feel:

• Heard and understood.
• Educated about their options.
• Clear about the value of the recommended plan.
• Informed about pricing and payment expectations.
• Comfortable making a decision.
• Prepared to schedule.
• Supported before and after enrollment.
• Confident rather than pressured.

Career Growth:

This position is designed for someone who wants to grow.

High-performing team members may be considered for expanded responsibilities such as:

• Senior Treatment Sales Coordinator.
• Senior Patient Experience Coordinator.
• Membership Program Coordinator.
• Surgical Coordinator.
• Cosmetic Services Coordinator.
• Patient Experience Lead.
• Practice Development Coordinator.
• Enrollment Team Lead.

Advancement depends on performance, professionalism, continued learning, and the needs of the practice.

How to Apply:

Please email the following to View email address on us.fitly.work :

• Your résumé.
• A brief introduction explaining why the position interests you.

• Please also complete the following personality assessments and include your results with your application:

  • 16Personalities Free Personality Test
    -personality-test.
  • The Four Tendencies Quiz
    -four-tendencies-quiz/.