Customer Support Lead: Scale, Coach & Metrics
Candid Health
A leading healthcare technology company in Denver seeks a Customer Support Lead to enhance its Support team as it scales. The ideal candidate has at least three years of managerial experience in a high-growth environment and is passionate about providing excellent customer experiences. You will develop systems for team success, manage strategic support goals, and directly support your team. The role emphasizes communication and problem-solving skills in an in-person setting. #J-18808-Ljbffr Candid Health
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Customer Support Lead: Scale, Coach & Metrics in New York, NY vacancy
- ...s commitment to hiring and supporting active‑duty and veteran employees... .... Responsibilities As a Customer Support Lead, you will manage multi‑tier... ..., applying ITIL/ITSM and Scaled Agile Framework (SAFe)... ...reporting on service desk metrics including monthly Customer...SuggestedContract workFor contractorsWork at office
Empower AI
New York, NY1 day ago $135k - $175k
Candid Health is seeking a Customer Support Lead to enhance their Support team. In this role, you'll mentor team members, improve systems for support efficiency, and manage quality across the business. The ideal candidate should have a minimum of three years managing teams...Suggested- ...experience. Role Overview We're looking for a Customer Support Lead to build and run Fun's end‑user... ...changes how support organizations scale. You'll join a lean, high‑caliber team... ...quality through SLAs, reporting, and coaching Proven results deploying AI and automation...SuggestedLive inWork from homeMonday to ThursdayShift work
Funxyz
New York, NY7 hours ago $110k - $120k
...Venn delivers personalized experiences at scale, driving long-term loyalty and... ...re looking for a strategic and hands-on Customer Support Lead to be our first dedicated hire in Support... ...resolve them. Define and track key metrics (e.g., % tickets deflected, CSAT, response...SuggestedWork at office3 days per week$60k - $80k
A leading customer support provider is seeking a Customer Support Manager to lead a remote team across the United States. This role involves managing daily operations, developing team members, and ensuring top-notch customer service. With 5+ years of customer support experience...SuggestedRemote job- A leading IT training platform is seeking a Customer Support Manager to oversee operations for its global SaaS customer base. The ideal candidate will have over five years of customer-facing experience, including two years in SaaS support, and strong hands-on management...Flexible hours
- Workday is seeking a Global Customer Support Role Excellence Principal to empower our Customer Support teams. This role involves balancing enablement program needs with organizational readiness while collaborating with cross-functional teams. The ideal candidate will drive...
- Fun is seeking a Customer Support Lead to establish its end-user support function. This role directly impacts client trust and retention through high-quality customer support in the fintech space. The ideal candidate will possess at least 7 years of experience in customer...
$25 - $30 per hour
A healthcare innovation company is seeking a Customer Support Supervisor to lead its remote support team. This role involves coaching frontline specialists, managing operational schedules, and ensuring high-quality customer interactions across various channels. Ideal candidates...Remote job- ...Customer Success Lead Supports Operations. Delivers Concierge-Level Client Experiences... ...through defined metrics, and expect every interaction... ...Support agents are trained, coached, and guided to deliver consistent... ...ensuring support operations scale efficiently as the company...Full timeLocal areaRemote work
Town Web
New York, NY17 hours ago $65k - $75k
...digital platform. We're looking for someone to join the Swish Customer Support team and build our customer support function for our new... ...touchpoint. You'll be hands-on, creating a support operation that scales while ensuring every interaction strengthens trust, loyalty,...Work at office- An international customer support company is seeking an experienced Team Manager to lead their advisors. Responsibilities include managing team performance, conducting... ...in Dutch and have strong leadership and coaching skills. This role offers a competitive salary,...
- PointOne in New York, New York, seeks a founding Customer Success Lead to design and scale its customer success strategy. You'll be creating systems and playbooks while managing the customer lifecycle from onboarding to long-term engagement. The role requires excellent...
- NMI is seeking a Senior Business Operations Manager to drive operational strategy in a customer support environment. The ideal candidate will build self-service tools and unify support operations across multiple brands. With a focus on innovation and operational excellence...Full time
- ...dynamic healthcare startup in New York is looking for a Head of Customer Support to lead global support and logistics teams. This role will focus on... ...AI-driven tools. The ideal candidate has proven success in scaling support teams and possesses strong leadership and...
$120k - $200k
...10x'd our revenue and customer base — and we're just getting... ...is backed by $8M from leading investors including... ...how we deliver value at scale. You'll have direct... ...infrastructure (processes, metrics, content) that will... ...issues and coordinate with Support/Product/Engineering for...Work at officeParambil Corp
New York, NY2 days ago$300 per month
...ML at production scale. Our investors include... ...Mital, Applied AI Lead, OpenAI About the... ...country. As our customer base grows, so does... ...in as a player‑coach, managing a portfolio... ..., health metrics, handoff playbooks... ...Experience selling into or supporting accounting, audit,...Full timeWork at officeBasis AI
New York, NY1 day ago$85k - $112.5k
...Support Engagement Lead New York City At Braze, we have found our people. We're a genuinely approachable... ...navigate rapid growth on a global scale while striving for greater equity and... ...premium support service experience to customers. The Support Engagement Lead is a...Contract workWork at officeFlexible hours- ...in New York City is looking for a candidate to develop and lead customer support operations. This hybrid role is crucial for enhancing operational... ...a strong background in support operations, with a focus on metrics ownership and system design. Benefits include unlimited PTO,...
- ...an excellent seed round and rapid customer adoption, we're expanding our... ...As our founding Customer Success Lead, you won't just support customers - you'll create and scale the function. You'll design the systems, playbooks, and metrics that will become the backbone of...Work at office
Point One Technologies
New York, NY17 hours ago - ...Valstro hiring our first support person! The Support Lead ensures customers get fast, clear, and... ...ensure follow-through. Metrics & reporting Help define... ..., and culture Help scale the support function over... ...support team members. Coach and mentor teammates...Full time
- ...on patients, not paperwork. As the Customer AI Strategy & Success Lead - Enterprise, you'll own relationships... ...care to design, implement, and scale digital agents that automate administrative... ...opportunities, and success metrics. You have drafted the first AI Success...
$70k - $110k
Antler is seeking a Customer Success Specialist based in New York City for Stardex, an AI-driven... ...in this role, you'll define how customer support operates and ensure effective... ...users and improve processes as the company scales. This remote-first position offers a competitive...Remote job- ...SUMMARY The ClinicMind Enterprise Customer Success Lead serves as the primary... ...across a portfolio of large‑scale healthcare organizations. The... ...existing accounts. Negotiate and support contract renewals in... ...scores, product utilization metrics, and satisfaction indicators...Contract work
- ...patients, not paperwork. As the Customer AI Strategy & Success Lead - SMB, you’ll own... ...them implement, adopt, and scale AI‑powered workflows across... ...customer health, adoption metrics, workflow performance, and... ..., and workflow insights. Support customers through ambiguity...Work at officeImmediate start
- A leading financial technology company is looking for a results-driven... ...Manager to oversee a team of Customer Success Associates. You will... ..., track performance metrics, and resolve escalated customer... ...leadership experience in customer support, strong communication skills,...
$125k - $155k
...Healthie is the world’s leading API-first, ONC-... ...every scaling organization needs... ...any size to launch, customize, and scale their care... ...KPIs and operational metrics Identify expansion... ...You have experience supporting a book of business... ...reviews, with coaching and partnership from...Full timePrivate practiceWork at office$260k
...believe the next generation of Customer Success looks... ...drive adoption and value at scale. As a CS Programs Lead you’ll think "How could we... ...exit criteria, and success metrics for each. Design and deliver... ...Strategy & Operations, and Support to define the rules of engagement...Work at officeVisa sponsorshipFlexible hours$70k - $110k
...Combinator and serve some of the leading U.S. based executive search firms. Our customers are operators; they make money when... ...our founders have been handling support directly. We have hit the point... ...and customer success work as we scale our customer base. Why work with...Remote work- ...NYC. Why join us? You’ll help build the customer function for what we believe can become the... ...experience end-to-end. Onboarding, support, education, risk, feedback, process. If it... ...sure nothing falls through the cracks as we scale. What we’re looking for 2-5 years of experience...Immediate startRemote work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Support Lead: Scale, Coach & Metrics. Be the first to apply!
Related searches
- customer success lead New York, NY
- customer service coordinator New York, NY
- customer experience lead New York, NY
- customer success team lead New York, NY
- customer experience team leader New York, NY
- customer service team manager New York, NY
- customer success coordinator New York, NY
- customer service team lead New York, NY
- support coordinator New York, NY
- family support coordinator New York, NY