Crypto Customer Support Lead — AI-Driven, Scalable
Fun
Fun is seeking a Customer Support Lead to establish its end-user support function. This role directly impacts client trust and retention through high-quality customer support in the fintech space. The ideal candidate will possess at least 7 years of experience in customer support, with a strong focus on compliance processes in the crypto industry. This is an onsite role at our New York City headquarters, fostering collaboration and innovation. #J-18808-Ljbffr Fun
- ...Overview We're looking for a Customer Support Lead to build and run Fun's end‑... ...to trust & safety and AI‑driven automation. The ideal candidate... ...or support function at a crypto‑native company, is deeply comfortable... ..., and refunds. Build scalable triage and escalation...SuggestedLive inWork from homeMonday to ThursdayShift work
$95k - $115k
Instrumentl is seeking a Customer Support & Operations Team Lead to enhance our support experience for nonprofits... ...ticket response times, leveraging AI for better efficiency, and collaborating... ..., and a chance to work with mission-driven organizations. Ready to make a real...Suggested- ...pioneering B2B SaaS provider is looking for a Manager, Customer Onboarding to lead customer journeys from discovery to launch. The... ...technical fluency. Join a team that values collaboration and innovation, while helping mission-driven organizations thrive. #J-18808-Ljbffr Betty:AISuggestedRemote job
- Overview Ordo is America’s fastest-growing school lunch program. To support our expansion, we’re seeking a Customer Support Lead Engineer to build an AI-first, modern support system designed for faster responses and less human work. As our first Customer Support Lead,...SuggestedFull timeImmediate startRemote workWork from homeFlexible hours
- Applied Labs, Inc. is seeking an AI Support Operations Manager to enhance customer support through AI solutions. You will lead the design and optimization of AI-powered workflows across various platforms, directly impacting customer satisfaction and efficiency. The successful...Suggested
- Zocdoc is hiring an AI Support Operations Manager to enhance customer support through innovative AI solutions. This role involves optimizing AI-driven workflows across chat, voice, and email to improve both customer and agent experiences. Based in New York, the position...Flexible hours
- Customer Support Manager Location: Houston, TX Employment Type :Full-Time Compensation: $90,000+annually&bonus incentives Lead a high-performing team and elevatethe customerexperience in a fast-growing... ...experience or relationship-driven environments Experience leading teams...Full time
- A growing school lunch program in the United States is seeking a Customer Support Lead Engineer to develop modern, AI-first support systems. This role involves leading a support team, organizing responses to customer issues, and creating efficient processes. The ideal...Remote job
$135k - $175k
...Customer Support Lead Candid Health is seeking a Customer Support Lead to enable our Support team as we continue to scale. In this role, you... ...understanding based on all available data. You are driven and hardworking and know how to motivate a team while taking...Work at officeFlexible hours$230k - $270k
Apply is seeking a CX Strategy & Ops Lead to design and execute customer support strategies in New York, NY. The role requires 8+ years in customer support... ...offers a unique opportunity to influence customer support operations using AI integration. #J-18808-Ljbffr Apply- ...relationships. The ideal candidate will bring over 5 years of experience in customer success, a solid understanding of the legal tech landscape, and the ability to provide insights and data-driven recommendations. Generous benefits and a collaborative work environment...
- A high-growth AI technology startup is seeking a Customer Success Manager to advocate for clients and ensure maximum value from their innovative AI platform. This role involves managing onboarding, enhancing product adoption, and retaining clients for long-term success....
- ...on patients, not paperwork. As the Customer AI Strategy & Success Lead - Enterprise, you'll own relationships... ...to translate customer feedback into scalable agent improvements. Build C-suite-... .... Proven experience with data-driven storytelling and operational ROI measurement...
$70k - $110k
Antler is seeking a Customer Success Specialist based in New York City for Stardex, an AI-driven ATS and CRM. As the first dedicated hire in this role, you'll define how customer support operates and ensure effective communication with clients. Your background in SaaS...Remote job- AdvisorHub, based in New York, is seeking a Content & Community Manager to lead a new digital vertical for financial advisors. This high-impact role focuses on utilizing AI tools to deliver quality content and engage a community navigating alternative assets. Responsibilities...Flexible hours
- ...Umbrella BPO is seeking a Customer Support Team Lead in the United States. This role involves supervising a team of customer support specialists, handling escalated customer inquiries professionally, and driving process improvements. Candidates should have at least 3...
- Socotra, Inc. is looking for a Lead, Customer Experience Transformation to drive strategic priorities and improve customer satisfaction. You... ...strong analytical mindset. Join a company focused on leveraging AI to maximize customer value and drive business growth. #J-18808...
$90k
A mental health organization is seeking a Customer Support Manager to oversee daily operations and lead a high-performing team in Henderson, NV. This role involves ensuring a consistent, high-quality customer experience and managing team productivity in a dynamic environment...- Dormont Manufacturing Co in New York City is seeking a Customer Success & Support Manager to oversee daily customer support and success for SMB and mid-market accounts. You'll manage the support queue, ensuring timely and accurate responses while driving adoption and managing...
$60k - $80k
A leading customer support provider is seeking a Customer Support Manager to lead a remote team across the United States. This role involves managing daily operations, developing team members, and ensuring top-notch customer service. With 5+ years of customer support experience...Remote job- A leading IT training platform is seeking a Customer Support Manager to oversee operations for its global SaaS customer base. The ideal candidate will have over five years of customer-facing experience, including two years in SaaS support, and strong hands-on management...Flexible hours
- Kustomer is seeking a Customer Education and Communities Manager to design and run programs that maximize value for customers, partners,... ...content, manage community engagement and drive product adoption using AI tooling. Ideal candidates have over 5 years in customer...
- Resolution Technologies, Inc. is seeking a Global Manager, IT Support Services to lead their worldwide employee technology support organization.... ..., strong leadership skills, and familiarity with AI-driven support models. Responsibilities include enhancing operational...Worldwide
$120k - $155k
Dormont Manufacturing Co is looking for an AI-Forward IT Support Engineer in New York City to manage IT support and lead the Microsoft environment. The role emphasizes practical use of AI tools to support day-to-day operations and empower employees. Applicants should have...- Kaizen in New York City is looking for a candidate to develop and lead customer support operations. This hybrid role is crucial for enhancing operational systems across various agencies, moving from reactive to proactive support. The ideal candidate will have a strong background...
$110k - $120k
...re looking for a strategic and hands-on Customer Support Lead to be our first dedicated hire in... ...our customer support function, building scalable processes, implementing modern systems,... ...support systems and tools, including an AI chatbot to handle tier 1 support and deflect...Work at office3 days per week$155k - $175k
Bipsync, a fast-growing financial technology SaaS company, is looking for a Lead Technical Customer Success Manager based in New York. This role involves owning the client support operation and ensuring high-quality responses across all channels. The ideal candidate will...$25 - $30 per hour
A healthcare innovation company is seeking a Customer Support Supervisor to lead its remote support team. This role involves coaching frontline specialists, managing operational schedules, and ensuring high-quality customer interactions across various channels. Ideal candidates...Remote job- Cloudbeds is seeking a Director of Customer Support to lead a global team dedicated to enhancing the customer experience. In this pivotal role, you... ...customer support into proactive partnerships, utilizing AI and human empathy. Candidates should have over 8 years in customer...Remote job
- Ambrook is seeking a Support Lead based in New York City to enhance the customer support experience and utilize customer insights to drive product improvements. You will lead a team focused on using AI tools for support and work directly with customers to foster financial...
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