Customer Service Representative

Exciting Opportunity: Join Our Team as a Customer Service Representative! We’re looking for motivated, professional, friendly individuals to join our customer service call center team in Austin, TX. Only applicants local to the Austin area are considered. $18 to $21 an hour based on experience This is not a remote position, but after a minimum of 3–6 months of continuous on‑site training, eligible employees may work a hybrid schedule from home a percentage of the time. Employees must maintain an acceptable performance and attendance record and meet current scorecard goals. During training, you will be required to train in the office for 3–6 months. Willing to work a minimum of 1 Saturday per month (rotate with your team). Only local candidates based in Austin or nearby areas are considered. Shift is 9 AM–6 PM; during training it will be 8 AM–5 PM. How You’ll Make an Impact ABC Home & Commercial Services is a family‑owned business with 75 years of history serving Central and South Texas. In this role you will accommodate current and new customers and support Technicians & Service Managers by handling a wide variety of service calls for specific departments (Pest or Mechanical). Requirements What You’ll Bring Minimum of 1 year of experience in customer service, scheduling, or call‑center services. Bonus points for experience in Mechanical (HVAC, Plumbing, Electrical), Lawn, Pest, or Home Improvement services. Cooperative, accommodating, patient, and supportive. Ability to work consistently with repetitive tasks. Organize tasks and workload consistently throughout the day. Excellent interpersonal, written, and verbal communication skills. Adherence to company policies and procedures. High proficiency with email, instant messaging, and various electronic devices and applications. Bilingual is a plus. Collaborative team player. Typing speed of at least 30 WPM, proficient on a 10‑key keypad, and ability to use phone systems. Ability to sit for long periods. Willingness to work a minimum of 1 Saturday per month (rotate with your team). * During training, you will be required to train in the office for 3–6 months. What We Offer 401(k) with company matching. Paid vacation and sick leave (PTO). Profit‑sharing plan participation. Volunteer Engagement Program: 16 hrs of approved volunteer time off per year. Additional compensation for promoting and referring our services (Lead Now Program). Company clubs & committees, and company outings. Paid training and development opportunities. Educational scholarships for employees and family members. Wellness program, including gym membership. Hybrid schedule possible after 3–6 months of training. What You’ll Do Answer incoming calls for specific departments such as Home Improvement, Pest, Lawn, and Mechanical. Provide timely and accurate information to incoming customer requests. Schedule service appointments. Resolve or diffuse customer issues and provide timely feedback to supervisors regarding service failures or concerns. Clarify customer complaints, determine causes, select and explain solutions, expedite corrections or adjustments, and follow up to ensure resolution. Maintain customer records by immediately updating account information. Partner with other employees to meet and exceed customer expectations. Maintain a professional attitude at all times with customers, fellow employees, and supervisors. ABC is an Equal Opportunity Employer. Background checks, drug screening, and a WPM test will be conducted for CSR positions. E‑Verify (I9) participation is required upon hiring. We will consider reasonable accommodation requests for applicants and employees with sincerely held religious beliefs, provided such accommodations do not create undue hardship. #J-18808-Ljbffr