Academic Program Administrator - Career and Professional Development, DHBB

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The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the "Trojan Family," which is comprised of the faculty, students and staff that make the university what it is.

The USC Mann School of Pharmacy and Pharmaceutical Sciences (SoPPS) is seeking an Academic Program Administrator – Career and Professional Development to support the management of the Division of Healthcare and Biopharmaceutical Business graduate programs with specific focus in the following administrative functions:

• Work with the Associate Director on development of content and resources related to career and professional development for workshops for students and alumni
• Develop dedicated and competitive internship programs with employers and logistical coordination
• Establish and host industry specific information sessions, career and internship fair(s) for programs
• Provide administrative support internships and Enterprise Team Projects (ETPs)
• Strong and demonstrated ability to work in a team
• Grow and maintain alumni and employer databases and integrate with engagement platforms
• Administer alumni and internship surveys to organize data for program reviews, school and accreditation requirements
• Track internship, OPT and CPT positions secured by students/alumni for reporting and marketing purposes
• Liaison with USC and SoPPS infrastructure to create engagement opportunities for alumni
• Utilize databases to manage and monitor student, alumni and other program data
• Supports program and faculty with the administration of selected courses and serves as a key point- of-contact for student communications and disseminates course-related information, including occasional night and weekend requirements
• Manages day-to-day academic program activities including scheduling of classes and organizing classrooms to accommodate program needs
• Qualitative and quantitative data analysis to synthesize information and extract key insights regarding student outcomes and program efficacy
• Resolves problems and questions referred by program students, faculty, and staff

The successful candidate will support the planning and development of program content and delivery to students preparing for business careers in the healthcare, biopharmaceutical, consulting, health insurance, and medical technology industries. This candidate will help to expand our existing instructional capabilities to continue to attract highly competitive candidates domestically and globally.

The ideal candidate should have broad experience in independently working with current and prospective students, exceptionally strong communication skills at both the professional and corporate level, and proficiency conveying technical and educational information to both a domestic and international market. The position is high visibility and the individual will be a representative of the division with biopharmaceutical, health-system, insurance, consulting and other industries where the graduates of the programs are employed. In addition, this candidate should embrace both a passion for professional graduate education and classroom instruction.

This position is based in the Alfred E. Mann School of Pharmacy and Pharmaceutical Sciences in the Department of Pharmaceutical Health Economics and Schaeffer Center for Health Policy & Economics at USC.

Minimum Education:

Bachelor’s degree

Minimum Experience:

4 years of experience in a related position

Minimum Field of Expertise:

Experience managing learning programs for adults. Proven ability to build and maintain positive relationships with stakeholders. Demonstrated experience in management/leadership roles, building and maintaining relationships with domestic and international stakeholders. Outstanding interpersonal, oral, and written communication skills, with exemplary attention to detail. Experience in higher education and/or high-touch customer service with a variety of stakeholders, internal and external. Proven ability to plan, implement, and coordinate program logistics. Demonstrated database/data entry experience. Proven project management and problem-solving skills, able to handle multiple timelines, changing priorities, and fluctuating workloads.

Preferred Qualifications:

Master’s degree preferred

MS/MA in Human Resources, Student Development in Higher Education, Postsecondary Administration and Student Affairs, Professional Science Master's in Biotechnology or similar highly preferred.

Preferred Experience:

• 2-5 years of experience in career development services and support internal/external in academia or talent acquisition, preferably in healthcare or the biopharmaceutical industry
• 2+ years of employer relations and engagement experience with hiring managers
• Broad experience working with students, training, educational development, and guidance on both a domestic and global basis
• Strong project management and new process development and implementation within an academic setting
• Previous experience supporting academic programs including faculty and LMS support highly desirable
• Experience and comfort with post-graduate education counseling and the experience to work independently and provide well designed and executed activities to support and expand the goals of the educational program
• Experience with Brightspace, Zoom, Workday, Office 365, Qualtrics, Google Drive, Box, Constant Contact, Canva, LinkedIn
• Exceptional internal and external customer service skills for relationship development
• Employer relations management and/or career services/professional development
• Experience with contracts
• Excellent communication (written and oral) skills
• Ability to prioritize and multitask
• High attention to detail
• Highly organized and efficient

Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum education Minimum Experience: 4 years

Minimum Field of Expertise: Directly related professional experience in area of program specialization

The annual base salary range for this position is $76,000 - $79,000. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum education Minimum Experience: 3 years Minimum Field of Expertise: Directly related professional experience in area of program specialization.