Assistant Technician - Collections

Position Announcement

Join Utah Valley University's Collections Office and contribute to a team that helps support the university's financial operations while providing exceptional service to students and customers. In this role, you will research and resolve past-due accounts, analyze account histories, educate customers on payment processes, reconcile returned-check accounts, and work with external collection agencies when needed. This position is a great opportunity for individuals who enjoy problem-solving, attention to detail, customer service, and working with financial information in a professional office environment. Position details:

• Part-time position with the UVU Collections Office
• Scheduled hours: Monday through Friday, 11:30 a.m. to 5:00 p.m.
• The schedule is fixed and not negotiable
• Up to 28 hours per week
• Includes a UVU parking pass
• Eligible part-time employees may qualify for a UVU tuition waiver after:
• Completing 6 consecutive months of employment
• Maintaining an average of 20 hours worked per week
• Completing at least 480 total work hours
• Please note: This position does not include health insurance, paid time off (PTO), or vacation benefits.

Summary of Responsibilities

Performs reception duties for a fast-paced office, including answering telephones, making collection calls, greeting students and other university personnel, filing data, and maintaining data files using computers, microcomputers, and various software packages. Provides excellent customer service to all customers. Ensures strict confidentiality of financial records. Performs daily check printing and electronic funds transfer (EFT) processes for A/P, student refunds, financial aid refunds, and payroll. Reconciles the returned check account monthly, identifying variances and making necessary corrections. Updates and distributes the returned checklist to the entire campus. Monitors accounts for delinquency status and reconciles accounts at month-end and year-end. Performs quarterly reconciliation of outside collection agency accounts. Responds to inquiries regarding Utah State Income Tax garnishments, works closely with the Utah State Finders Office. Maintains records and filing systems, including scanning and indexing. Maintains educational, financial, and other reports. Performs other job-related duties as assigned.

Qualifications / Licenses / Certifications

Graduation with a High School Diploma or GED and any combination of education and/or experience related to the summary of duties totaling two years. Previous experience in an office environment, especially with the collection of past due debt.

Knowledge / Skills / Abilities

Knowledge of basic accounting processes and procedures. Knowledge of general office practices and procedures. Knowledge of FDCPA practices and bankruptcy law is helpful. Skills in computers and computer software applications, including the Microsoft Office suite. Skills in operating a ten-key calculator. Skills in telephone etiquette. Ability to handle stressful situations, dealing with the collection of delinquent accounts, including bankruptcies, wage garnishment, judgments, and credit reporting. Ability to act professionally in an office environment. The ability to be punctual and to attend regularly is required. Ability to reconcile and balance accounts. Ability to make calls to debtors for delinquent accounts, remaining calm and professional during stressful conversations.

EEO Statement

UVU employment decisions are made on the basis of an applicant's qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.