Founding Account Manager

Account Management RoleLocation: New York, NYWork Model: Onsite, Monday-FridayIndustry: Legal technology / B2B SaaSCompensation: $104K-$144K base, $130K-$180K OTEAbout the CompanyOur partner is a seed-funded legal technology company building time-tracking software for law firms. Their product automatically captures billable activity, drafts the time entries, and pushes them into the firm's billing system, saving attorneys roughly an hour a week of administrative work and surfacing meaningfully more billable time than manual tracking. They have been in market for more than two years, win the vast majority of their pilots, have never lost a customer, and have grown revenue sixfold since their raise. The team of about 14 works in person in downtown Manhattan, with go-to-market and engineering side by side.The OpportunityThis is the company's first dedicated account management hire and a founding role in a brand-new function. Today, once a pilot is won, customer accounts are owned informally by the team that ran the pilot, and there is no structured account management behind a multi-million-dollar recurring revenue base. You will build that function: account-health tracking, proactive check-ins, quarterly business reviews, renewals and expansion, and the dashboards and tooling that make it all run.The product is technical, so you will learn it deeply and resolve many customer questions yourself rather than escalating them. You will report to the go-to-market co-founder and work closely with the customer onboarding team. The role is customer-success oriented but builder-first, and its scope can grow with the company.ResponsibilitiesOwn proactive outreach, check-ins and relationship health across the company's law-firm customersBuild the account-tracking system and dashboards from scratch, using the company's BI tooling and AI tools to connect data sourcesRun quarterly business reviews and lead renewal and expansion conversationsResolve a share of customer support tickets directly, drawing on deep working knowledge of the productWrite the playbooks and processes for the account management functionHandle skeptical or demanding stakeholders with poise, clarity and empathyBring customer feedback back to the product and engineering teamRequirements2-5 years of experience in consulting, investment banking, product or operations at a financial or technology company, or an early-stage startupA track record of building systems to manage large volumes of people, information or processStrong with tools: comfortable building dashboards and connecting systems; experience with AI tools is a plusTechnical aptitude to learn a complex product deeply and troubleshoot customer issuesClear, confident communicator with demanding professional-services customers; comfortable negotiating renewalsSome account management or customer success experience is welcome but not requiredAble to work onsite in New York City Monday through Friday