Telehealth Patient Coordinator

Who Is Athra Systems?

Athra Systems/Crosstown Mental Health is a dynamic and forward-thinking organization dedicated to offering a wide array of behavioral health services and solutions. We pride ourselves on fostering a supportive and inclusive work environment where every team member can thrive and contribute to our collective success.

Make a meaningful impact in mental health care. We're seeking compassionate, driven professionals to join our dynamic inpatient team. Apply now to be part of a mission-focused environment supporting healing and recovery.

Position Summary

The Telehealth Patient Coordinator is responsible for ensuring patients are available and connected for scheduled telehealth visits. This role serves as the primary liaison between patients and telehealth providers by locating patients, coordinating access to telehealth visits, assisting with basic technology setup, and supporting efficient telehealth operations. The Telehealth Patient Coordinator does not provide clinical care but plays a vital role in ensuring patients have timely access to behavioral health services.

Essential Duties and Responsibilities

• Locate patients throughout the facility for scheduled telehealth visits.
• Escort or direct patients to a private and appropriate location for their telehealth visit, when necessary.
• Deliver, collect, and maintain telehealth tablets and related equipment.
• Prepare devices by logging into the telehealth platform and connecting patients with their assigned telehealth provider.
• Verify audio, video, and internet connectivity before each telehealth visit begins.
• Provide basic troubleshooting for tablets and connectivity issues during telehealth visits.
• Ensure tablets are cleaned, charged, updated, and ready for use.
• Notify clinical staff of patient refusals, delays, technology issues, or other concerns that may impact telehealth visits.
• Coordinate patient flow to help telehealth visits begin on time and minimize delays.
• Protect patient privacy by adhering to HIPAA and facility confidentiality standards.
• Build positive rapport with patients while maintaining professionalism and compassion.
• Perform other duties as assigned in support of telehealth operations.

Qualifications

• High school diploma or equivalent required.
• Previous experience in healthcare, behavioral health, patient services, or customer service preferred.
• Comfortable using tablets, mobile devices, and video conferencing platforms.
• Strong organizational, communication, and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced healthcare environment.
• Basic computer proficiency.

Knowledge, Skills, and Abilities

• Excellent customer service and patient engagement skills.
• Ability to work independently while collaborating with clinical teams.
• Strong problem-solving skills for basic technology issues.
• Ability to interact professionally with patients experiencing behavioral health conditions.
• Excellent time management and attention to detail.
• Commitment to maintaining patient dignity, privacy, and confidentiality.

Physical Requirements

• Frequent walking throughout the facility.
• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 15 pounds.
• Ability to bend, stoop, and reach as necessary.

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive benefits package including health, dental vision, and life insurance.
• Employer paid health insurance that is effective day one of employment.
• Retirement plan with employer contribution.
• Unlimited paid time off.
• Relocation Assistance
• Supportive work environment with opportunities for professional growth.