Records Clerk

Part-Time Records Clerk

The City of Norwalk Police Department is seeking a detail-oriented and customer-focused individual to join our team as a part-time Records Clerk (10–15 hours per week). This position plays an important role in supporting daily police operations and serving the community by providing front-line assistance at the Public Safety Building.

As a Records Clerk, you will be at the center of department activity—welcoming the public, assisting with records and data entry, supporting officers and administrative staff, and helping ensure the smooth operation of the office. This is a great opportunity for someone who enjoys a fast-paced environment, takes pride in organization and accuracy, and values providing excellent customer service.

If you are reliable, organized, and looking to contribute to a professional and community-focused department, we encourage you to apply. Open until filled, the first review of applications will occur on or about May 18, 2026.

Essential Duties and Responsibilities

The following duties are typical for this position but depend upon the individual's skill, ability, and experience. They are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Provides support for the Office Coordinator
• Greets walk-in customers and directs them to the appropriate staff
• Answers the telephone, directing calls to the appropriate City staff.
• Schedules appointments
• Files records
• Locates records in the database
• Performs data entry
• Assists with community outreach programs
• Performs administrative support during the absences of regular support staff or as assigned
• Assists with creating social media content
• Other duties as assigned

Minimum Training and Experience Required to Perform Essential Functions

Entry Requirements and Skills:

• Must be 18 years of age at the time of employment
• High school graduate
• Working knowledge of office procedures and ability to utilize general office equipment
• Proficiency in Google platforms and Microsoft Office.
• Excellent time management skills and the ability to prioritize work.
• Strong organizational skills with the ability to multitask.
• Experience in clerical work and customer service preferred.

Licenses and Certificates:

• Valid Iowa driver's license

Language Ability and Interpersonal Communication:

• Requires effective communication skills and the ability to assist employees and the general public.