Office Coordinator

MRSS Office Coordinator

Best Point Education & Behavioral Health | Cincinnati, OH

Join a Mission-Driven Team

Best Point Education & Behavioral Health is seeking a highly organized, compassionate, and detail-oriented MRSS Office Coordinator to support our Mobile Response and Stabilization Services (MRSS) team. This role serves as the administrative backbone of the program, ensuring smooth day-to-day operations, coordinating crisis response activities, managing client intake processes, and maintaining accurate program data.

What You'll Do

• Answer and operate the MRSS crisis line with professionalism, empathy, and a client-centered approach
• Dispatch MRSS therapists to community locations while ensuring adequate team coverage and timely response
• Open and close MRSS client cases while ensuring all administrative, financial, and insurance requirements are completed accurately
• Maintain and update client demographic, contact, insurance, and financial information
• Manage program data collection and reporting processes
• Ensure timely and accurate data entry into Monthly Logs and SNAP systems
• Conduct bi-monthly data audits and communicate documentation reminders to staff and program leadership
• Support office operations including scanning, filing, photocopying, and document management
• Check clients in for office-based appointments
• Collaborate with MRSS staff, community partners, and internal stakeholders to support program success
• Provide exceptional customer service to clients, families, and community partners
• Complete additional administrative tasks as assigned by leadership
• Adhere to all agency policies, procedures, and confidentiality standards

Qualifications

Required:

• High School Diploma or GED
• Strong organizational and administrative skills
• Excellent customer service abilities
• Strong verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with data entry and office technology systems

Work Environment: Exposed to a combination of office, school and mental health treatment environments. Exposed to children with behavior problems. May be exposed to shouting and children who are upset.

Physical demands: The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

Use hands to manipulate, handle, feel, and control items or equipment;

Talk to other employees/clients and hear them;

See and be able to read, write, and interpret written documents;

Occasionally lift and move objects weighing up to 20 pounds.

Our Culture:

Best Point Education & Behavioral Health is Greater Cincinnati's most prolific non-profit specializing in education, behavioral and therapeutic health services and autism services for vulnerable, at-risk youth, their families, and caregivers.

Best Point Education & Behavioral Health is proud to embrace our ideals of an equal opportunity workplace by actions as well as our words. We lead our community with respect and tolerance, internally and externally, and we expect our employees to embrace this ideal and express it in their day-to-day interactions.

All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against, based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category.