Partner Success Consultant - Commerce

Partner Success Consultant

Hopper Technology Solutions (HTS) powers the next generation of B2B travel commerce, enabling global financial institutions, airlines, and loyalty partners to launch world-class travel portals built on Hopper's supply, products, and AI-driven personalization. We're looking for a Partner Success Consultant to work alongside senior executives across our global partner network, driving measurable business growth through strategic consulting and platform optimization. This role sits at the intersection of strategy, product, data, and execution blending consulting rigor, product thinking, and operational excellence to help partners fully realize the potential of the HTS Commerce platform.

What would your day-to-day look like

• Develop and execute growth strategies that drive revenue, conversion, and engagement across travel products covering loyalty, pricing, merchandising, and marketing best practices
• Lead executive business reviews with C-level and senior stakeholders, translating partner goals into clear roadmaps and measurable outcomes
• Serve as the primary strategic point of contact for your partner portfolio, building trusted relationships with leadership teams and ensuring alignment on priorities and performance
• Identify performance gaps and opportunities using platform data, then design and champion initiatives that move the needle
• Translate partner business needs into scalable product capabilities, working closely with internal product and engineering teams to prioritize and influence the roadmap
• Deliver data-driven insights and recommendations that inform partner decision-making at the executive level
• Collaborate onsite with partner teams where needed to drive strategy alignment, execution, and results
• Onboard new partners onto the HTS Commerce platform, ensuring a smooth transition and fast time-to-value
• Monitor partner health metrics and proactively flag risks, escalating and resolving issues before they impact performance
• Codify best practices, playbooks, and frameworks that can be scaled across the global partner network

An ideal candidate has

• Experience in a consulting, strategic partnerships, or partner success role within technology, travel, or e-commerce
• Proven ability to engage and influence senior and C-level leadership to drive measurable business outcomes
• Strong analytical skills and the ability to translate complex data into clear strategy and actionable recommendations
• Excellent communication skills and executive presence comfortable leading high-stakes conversations with confidence
• A strategic mindset paired with a bias for execution and the adaptability to thrive in fast-moving environments
• Experience in travel, e-commerce, or SaaS is a strong asset

More about Hopper

At Hopper, we are on a mission to become the leading travel platform globally powering Hopper's mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions helping people travel better and save more on their trips.

The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. The Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers with 70% of its users being Gen Z and millennials.

While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we've grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world's largest brands.

Through HTS, our B2B division, the company supercharges its partners' direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more.

Here are just a few stats that demonstrate the company's recent growth:

• Billions of dollars worth of travel and travel fintech are sold through Hopper and HTS' channels every year.
• Our fintech products including Cancel for Any Reason and Flight Disruption Assistance have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions.
• Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel.
• Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business.
• Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper's fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more.