Inside Sales & Pipeline Coordinator

Job Description

Job Description

Ridge Top Exteriors | Clearwater, FL
Full-Time | On-Site

Top-rated Home Improvement company is seeking a driven, highly organized Inside Sales & Pipeline Coordinator to support its Clearwater team.

This is a hands-on inside sales role focused on managing the customer pipeline, recovering missed opportunities, generating appointments, and helping move homeowners from estimate to decision. While the position also provides office and appointment support, its primary responsibility is ensuring every lead receives consistent follow-up and no viable sales opportunity is lost due to lack of contact.

The right person is confident on the phone, persistent without being pushy, comfortable discussing pricing and financing, and motivated by measurable results. You’ll manage a high volume of prospects, uncover objections, re-engage inactive leads, and work closely with the sales team to generate appointments and revenue.

Why Work for Us:
We offer a competitive base salary with bonus opportunities, along with a positive, team-oriented work environment. This is a W2 position with a full benefits package that includes health insurance, a matching 401(k), vehicle and fuel allowance, and company-provided phone and laptop. If you’re looking for a stable role with solid support and room to grow, this MIGHT be the career for you.

About Ridge Top Exteriors:
Family-owned Ridge Top Exteriors has been serving customers since 2002 in roofing, siding, gutters, and windows installation and repair. With 25,000+ satisfied clients, 1,500+ 5-Star Google Reviews, dozens of awards from Angie's List Super Service Award and more, and an A+ rating with the BBB, you can trust you will do more than just sales with us: you will help better the community with a quality, reputable service.

What You’ll Do
Pipeline Management & Inside Sales

• Own daily follow-up across a large pipeline of active, undecided, inactive, and previously lost sales opportunities
• Review the CRM each day for overdue activities, stalled opportunities, incomplete records, and leads without a scheduled next action
• Contact customers after their initial sales appointment to discuss their experience, answer questions, evaluate the estimate, and identify what may be preventing them from moving forward
• Use open-ended questions to uncover needs, timing concerns, pricing objections, and other barriers to a purchasing decision
• Confidently ask for the appointment or sale and help customers evaluate available discounts, financing options, and next steps
• Follow the company’s established outreach cadence through outbound calls, texts, and emails until each opportunity reaches an appropriate resolution
• Re-engage aged, lost, canceled, missed, and previously unresponsive leads to identify opportunities to restart the sales process
• Follow up immediately on missed or canceled appointments and work to reschedule qualified homeowners
• Reach out to previous customers to identify additional project needs and schedule new inspections
• Conduct outbound prospecting to property managers, real estate professionals, commercial properties, and other potential referral or business sources
• Prepare estimates and remotely present project options and pricing when appropriate
• Coordinate with sales representatives or leadership when customers need additional assistance, revised information, or support addressing an objection
• Clearly document every customer interaction, attempted contact, objection, commitment, appointment change, and next step in the CRM
• Track individual activity and results, including follow-up calls, confirmed appointments, recovered appointments, reactivated leads, appointments generated, and sales opportunities advanced

Appointment & Office Support

• Confirm upcoming sales appointments by phone, text, and email according to the company’s confirmation schedule
• Verify appointment and customer information and promptly communicate cancellations, rescheduling requests, or concerns to the assigned sales representative
• Confirm and assign new sales appointments daily
• Maintain accurate, organized customer, sales, and project records
• Assist with scheduling, documentation, and general office coordination as needed
• Provide a professional and helpful customer experience throughout every interaction

What We’re Looking For

• Previous experience in inside sales, outbound sales, appointment setting, lead follow-up, customer retention, or a similar results-driven role
• Strong understanding of the sales process and the ability to move customer conversations toward a clear next step
• Confident phone presence with the ability to build rapport, ask effective questions, address objections, and ask for the business
• Comfortable making a high volume of outbound calls and repeatedly following up with prospects
• Comfortable discussing estimates, pricing, discounts, and financing options after completing company training
• Ability to manage a large sales pipeline while maintaining accurate CRM records and timely follow-up
• Strong organization, attention to detail, and follow-through
• Ability to balance sales activity with appointment coordination and administrative responsibilities
• Strong written and verbal communication skills
• Strong computer and technology skills, including CRM systems, spreadsheets, and Outlook
• ServiceTitan experience is highly preferred
• Persistent, resourceful, and motivated by measurable goals
• Positive, dependable, and able to contribute to a collaborative team culture
• Home improvement, construction, roofing, or a related industry background is helpful but not required

What We Offer

• Competitive base compensation
• Performance-based incentive opportunity
• Full-time, on-site position
• Benefits package
• 401(k) with company match
• Training and ongoing support
• Opportunity to grow with an established exterior remodeling company

The Right Fit

You’ll thrive in this position if you enjoy turning follow-up into results. You’re willing to pick up the phone, reconnect with someone more than once, and find out what is keeping a customer from moving forward.

You know how to listen, ask thoughtful questions, address concerns, and confidently guide a conversation toward an appointment, sale, or clear next step. You’re also organized enough to manage hundreds of prospects without allowing follow-up commitments or important details to slip through the cracks.

Most importantly, you understand that this is a sales-driven position with administrative responsibilities—not a traditional office administration role. You’ll be expected to take ownership of the pipeline, create opportunities, and directly contribute to the team’s revenue goals.

We are proud to be an equal-opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.