Manager, Business Analysis, Operating Model Transformation

We are seeking a Manager of Business Analysis to support the Internal Consulting team of Aon Business Services (ABS) on the design and delivery of a multi-year strategic Operating Model Transformation. Reporting to the Director of Internal Consulting, this role supports the design and implementation of Aon’s future operating model, delivering analysis and insights to translate strategy into practical solutions. This role will engage with leaders across Solution Lines, Regions and Functions, as well as support a cross‑functional team of internal consultants, project managers and subject matter authorities to deliver measurable performance outcomes. This is a hybrid role with the flexibility to work both virtually and from one of our US offices. What the day will look like Analysis & Problem Solving Conduct qualitative and quantitative analysis to understand current‑state processes, organizational structures, performance, and difficulties Gather, validate, and interpret data (e.g., volume, productivity, quality, financials, client and colleague feedback) to support operating model decisions Analyze and synthesize complex inputs (e.g. activity maps, as‑Is assessments, interviews, benchmarks, collaborator insights) into clear, decision‑ready operating model recommendations Develop clear problem statements, hypotheses, and analytical frameworks in collaboration with senior team members Prepare options, recommendations, and supporting materials to inform decision‑making Operating Model Design & Program Support Support the end‑to‑end design of the target operating model across Aon’s Solution Lines, Business Units and Functions Translate business needs into clear, structured business requirements, user stories, and process flows for the target operating mode Assist in tracking risks, issues, assumptions, and dependencies related to analysis and design activities Contribute to the preparation of steering committee materials, status updates, and other program documentation Collaborator Engagement & Communication Build strong working relationships with subject matter authorities, operations teams, and functional collaborators (e.g., Technology, Finance, HR, Risk & Compliance) Prepare high‑quality presentations, reports, and visual materials that clearly communicate insights, requirements, and design decisions to different audiences Capture feedback from collaborators and incorporate it into analysis, requirements, and build artifacts Change Support & Knowledge Management Help define and document standard operating procedures (SOPs), process documentation, and training materials for new ways of working Contribute to the development and maintenance of templates, tools, and methodologies used by the Internal Consulting team Capture lessons learned, standard methodologies, and insights from projects and help embed them into future work Share knowledge and analysis in a way that builds understanding and capability across the broader team How this opportunity is different This Manager of Business Analysis role sits at the heart of a multi‑year, enterprise‑wide operating model transformation, giving you direct visibility with senior leaders and a chance to shape how Aon operates globally. Rather than focusing on a single function or process, you’ll work across solution lines, regions, and functions, blending strategy, analytics, and design to turn big‑picture vision into practical, measurable change. Skills and experience that will lead to success 3+ years of proven experience in business analysis, consulting, operations improvement, or a related role Experience supporting transformation, operating model, process re‑engineering, or large‑scale change initiatives, ideally in a global or matrixed environment Experience in professional services, insurance, or financial services is an advantage Skills & Competencies Strong analytical and critical thinking abilities; capable of working with data, recognizing patterns, and drawing clear conclusions Solid business analysis capabilities, including requirements gathering, process mapping, and documentation Proficiency in Excel and PowerPoint; experience with process mapping and visualization tools (especially PowerBI) is beneficial Strong ability to convey ideas both in writing and speaking; able to present complex information in a clear and concise way Comfortable working with collaborators at different levels and across functions and geographies Organized, diligent, and able to manage multiple tasks and deadlines in a fast‑paced environment Collaborative great teammate, open to feedback and committed to continuous learning Education Bachelor’s degree or equivalent experience in Business, Finance, Operations, Technology, Data/Analytics, or related field Pay Transparency Laws The salary range for this position (intended for U.S. applicants) is $110,000 to $150,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan. Aon offers a comprehensive package of benefits for full‑time and regular part‑time colleagues, including: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long‑term incentive awards at Aon’s discretion; medical, dental and vision insurance; various types of leaves of absence; paid time off including 12 paid holidays, 15 days of paid vacation, paid sick leave per state/local laws; short‑term and optional long‑term disability; health savings account; health care and dependent care reimbursement accounts; employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies; adoption assistance; tuition assistance; commuter benefits; employee assistance program with counseling services. Eligibility for benefits is governed by the applicable plan documents and policies. Equal Employment Opportunity Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing View email address on click.appcast.io or your recruiter. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. #J-18808-Ljbffr Aon Corporation