ADMINISTRATIVE ASSISTANT EMPLOYEE AND GUEST SERVICES BILINGUAL

: Date Posted: 3/1/2024 Job Code: AD0750 City: Seattle State: WA Country: United States of America Category: Human Resources

Description

Trident Seafoods is the largest vertically integrated seafood harvesting and processing company in North America. Trident is a privately held, 100 percent USA-owned company with primary seafood processing operations and fleet support in twelve Alaska communities. Trident's global operations produce finished wild Alaska seafood products in 6 countries and its sales teams serve customers in over 50 countries. Trident employs approximately 9,000 people worldwide each year and partners with over 5,400 independent fishermen and crewmembers. Species harvested and processed by Trident include virtually every commercial species of salmon, whitefish, and crab harvested in the North Pacific and Alaska. The global supply chain also includes cultured and wild species from a network of trusted sources worldwide.

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Summary:

The Administrative Assistant - Employee & Guest Services is a part of the Employee Experience Team and will be the first point of contact to greet employees and guests delivering excellent customer service. This role will be responsible for providing critical business and administrative support to our global operations. This individual will operate our multi-line telephone system by answering incoming calls and directing accordingly, addressing questions and needs, and providing an overall welcoming environment and concierge level service as a part of our team.

Essential functions (responsibilities, tasks, supervisory needs)

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Welcomes on-site employees and guests, determines nature of business, and announces guests to appropriate personnel. Monitors visitor access and issues passes as required.
• Operates a multi-line phone system by answering incoming telephone calls, determining the purpose of callers, providing accurate information, and directing calls to appropriate personnel or department.
• Performs administrative duties such as creating and running reports, coding invoices, preparing presentation and training materials, assisting with employee onboarding, supporting key Employee Experience and HR initiatives like employee food service, housing and travel, and working with external vendors.
• Performs general clerical duties such as processing mail and shipping requests, data-entry and recordkeeping, event support, ordering, stocking, and maintaining refreshments and office supplies, reserving company vehicles, and internal communications support.
• Normal working hours are 8:00 a.m. - 5:00 p.m. on site in Ballard on Monday-Friday.

This is a nonexempt position with an hourly rate of $23 to $29.

Trident Seafoods offers a comprehensive and quality benefits package. Full time employees may be eligible for medical, dental and vision insurance plans, optional HRA/HSA, telemedicine, employee assistance and wellness programs, basic life and AD&D, and 401(k) with a company match, vacation, sick time, 10 paid holidays each year, and paid parental leave. For full-time employees, the initial vacation benefit starts at 10 days per year, adjusted commensurate with relevant experience , and 7 days of sick leave per year (9 in Seattle), accrued bi-weekly. Commuter and transit programs are also available.

Minimum Requirements

Required Qualifications (education, years of experience, KSAs)

• A minimum of four years of experience in a business office environment or administrative experience.
• Must possess strong written and verbal communication in English and Spanish
• Excellent customer service skills
• Proficient in Microsoft Office, including Outlook, Word, Excel, etc.
• Strong problem-solving skills and ability to prioritize multiple tasks.
• Able to work both independently and within a team generating results with general/minimal guidance.

Preferred education and experience

• An associate's degree; or equivalent combination of education and experience.
• Ability to do basic data manipulation and auditing.
• Experience operating a telephone switchboard.

Work environment (includes travel/on-call):

• On site office environment at Trident Support Center in the Ballard neighborhood of Seattle, WA.
• This is in a corporate office setting, noise level is moderate

Physical demands:

• Must be able to lift 15 pounds.
• Ability to sit for extended amounts of time

Work authorizations:

• This position is not eligible for immigration sponsorship