Wayside Technical Support Engineer

In this role, you would be responsible for supporting day‑to‑day depot operations by resolving production issues and fitness‑to‑run decisions. You will also identify and implement safe, cost‑effective containment and countermeasures for identified product safety and reliability issues, using standard project‑management principles. The Wayside Technical Support Engineer will also lead work streams to improve the product and deliver customer Variation Orders to enhance contract margin. This position is based in Dallas. Key responsibilities Identify and implement safe, cost‑effective containment and countermeasures for product safety issues, tracking from accurate reporting to on‑time implementation. Develop and deliver engineering change to improve Wayside/system reliability performance, reduce maintenance costs, and deliver customer variation solutions. Support the local site to resolve operational issues and arbitrate fitness‑to‑run decisions. Plan and ensure readiness for maintenance activities (e.g., BOMs, work instructions, configuration) as defined by the Vehicle Maintenance Schedule. Assist the Project Reliability Board in implementing containment and countermeasures on identified key reliability failure modes. Lead improvement projects to reduce train maintenance and operation costs while ensuring the fleet maintenance regime is certified, adhered to, and compliant with all relevant legislation and associated limitations. Assist in implementing customer variation orders, train presentation/customer ambience improvements, and risk/opportunity management to improve safety, reliability, and profitability. Perform incident root‑cause analysis and performance attribution in accordance with railway group standards such as The Rule Book. Support day‑to‑day operations teams in resolving fleet issues, including out‑of‑hours on‑call or night shift duties as part of a roster. Qualifications Computer Science, Industrial Engineering, Electrical Engineering, or equivalent. Experience in operations, signaling, and networks is acceptable. Number of years of experience required: 2 to 5 years. Experience and qualifications Degree in an engineering or technical related subject. Achieved or working towards a higher degree or certificate in engineering/technical discipline. Experience in fleet maintenance or asset‑management environment. Experience in organization and project planning/management, governance, and execution. Strong engineering knowledge of Wayside systems (ATC, wireless mesh networks, wireless radio, guideway switches, and rolling‑stock maintenance policies and practices). Understanding of key engineering processes (e.g., risk assessments, field request) and standards. Problem‑solving abilities and practical experience with root‑cause analysis techniques. Independent driver of change, capable of autonomously leading cross‑functional projects and adapting to business needs. Computer literate (MS Windows + Office, SISM/Maximo, SAP). Other qualifications / experience Experience delivering rail and Wayside engineering change, including risk assessments and approvals. Knowledge of rail industry legislation and safety‑case obligations. Relevant engineering experience in similar industries (public transportation) with some management responsibilities. #J-18808-Ljbffr Alstom