Business Systems Analyst

Company Federal Reserve Bank of Cleveland The Federal Reserve Bank of Cleveland’s mission is to foster the stability, integrity, and efficiency of the nation’s monetary, financial, and payment systems while representing the Fourth District perspectives. As part of the nation’s central bank, we are a team of mission-driven professionals who are committed to serving with excellence. Our core values are: Build Trust Every Day, Own Our Actions, Collaborate with Intention, and Be Open to Change. For twenty-six years in a row, we’ve been named “One of Northeast Ohio’s Best Places to Work” by North Coast 99. This prestigious award honors organizations with outstanding employment practices, including compensation, benefits, training, recruitment, retention, community services, and employee communications. Follow us on LinkedIn, Twitter, Instagram, and our YouTube channel – Cleveland Fed Eligibility To be considered for this role, candidates must be a U.S. citizen. Position Overview This role has responsibility for the oversight and execution of the Treasury Services Incident Management program. You will be responsible for analyzing, designing and implementing incident management processes and systems within the organization. Your role will involve identifying, assessing, reporting, and assisting in resolving incidents to ensure efficient business operations and minimal disruptions. As a business systems analyst you will support a variety of Treasury Services business lines, primarily the Collection Information Repository and TLH with future involvement in Pay.gov and other Treasury Services programs. You will leverage various tools and sources of data to assist in overseeing daily responsibilities, as well as identify opportunities for improving the operational excellence of all accountable programs by ensuring objectives of individual team members are met. Knowledge and skills in using business intelligence tools (such as business objects) will be critical to the function as well as assisting in further developing data analytics capabilities for all other RCM programs. This role requires a high level of collaboration and communication across multiple sites, programs, and organizations. In addition, this role requires on call support on a rotational basis including potential after hours/weekend needs should issues arise. General Responsibilities Analyze and assess incident management processes to identify areas for improvement and optimization. Design, develop, and implement incident management systems and tools to streamline incident resolution procedures. Assist in defining and documenting incident management procedures, including escalation paths, response times, and resolution criteria. Assists departments with developing business case justification for new or enhanced application software. Develops concise system requirements and use cases for use in development processes to support new or enhanced business functionality. Assists with the functional testing and/or quality assurance testing during the development cycle helping to ensure that the developed solution meets the business requirements. Provides training and documentation to the stakeholders during all phases of the Software Development Lifecycle. HVA for primarily supporting a high value asset. Provides effective and timely communication to all levels of the organization and project stakeholders. Provides analytical support through review of various data sources, make recommendations, and prepare periodic reports, including financial and performance related reports. Schedules and facilitates meetings as required. May coach and mentor other business analysts. Performs other duties as assigned or requested. Education and Experience Bachelor's Degree with 3+ years of professional work experience or Associate's Degree with 5+ years of professional work experience. Knowledge and Skills Knowledge of regulations, procedures, and practices of a specific discipline. Experience in requirements gathering, process modeling, and system design. In-depth knowledge of incident management frameworks and best practices. Proficiency in incident management tools and systems, such as ServiceNow, Everbridge, or Jira. Excellent communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams. Able to perform complex independent research. SAP Business Objects is preferred. Expected Starting Salary The Business Systems Analyst expected starting salary range is between $81,600 and $112,200 annually. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and market data. Benefits The Cleveland Fed offers benefits to support overall health and financial security. Learn more about our benefits here: Physical Demands and General Working Conditions This is not necessarily an exhaustive list of all responsibilities, duties, standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, the Federal Reserve Bank of Cleveland reserves the right to revise this or any job description at any time. Reasonable Accommodation Statement The Federal Reserve Bank of Cleveland is committed to ensuring that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. To request a reasonable accommodation for any part of the employment process, please send an email to View email address on click.appcast.io. Bank’s Ethics Rules and Drug Testing As a condition of employment, Federal Reserve Bank of Cleveland employees must comply with the Bank’s ethics rules which generally prohibit employees, their spouses/domestic partners, and minor children from owning or controlling, directly or indirectly, any debt or equity interest in a depository institution or an affiliate of a depository institution. A "depository institution" means a bank, a trust company, or any institution that accepts deposits, including a bank chartered under the laws of a foreign country. In addition, employees (and their spouses/domestic partners, and minor children) may not own shares of mutual funds, unit investment trusts or ETFs that have a policy, as stated in the prospectus, of concentrating in the financial services industry and that have underlying investments in banks or other depository institutions. If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting. In addition, as a condition of employment, candidates must undergo a background check and will be tested for all controlled substances prohibited by federal law, to include marijuana, prior to hire and for certain safety sensitive positions during employment. Employment Details Full time; Regular; Job Exempt: Yes; Job Category: Information Technology Family Group; Work Shift: First (United States of America) The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences. Always verify and apply to jobs on Federal Reserve System Careers or through verified Federal Reserve Bank social media channels. #J-18808-Ljbffr