Collections Specialist

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a Collections Specialist I for our Columbus, Ohio location. As a Kimball Midwest associate, you'll be part of a company built on long‑term growth and strong values. From $1 million in sales in 1983 to over $500 million today, our success has been driven by our people. Despite our growth, we have stayed true to our family‑owned and operated roots‑where employees are recognized as individuals and our culture remains a top priority. Responsibilities Responsible for the maintenance of customer accounts through collection activity and account research. Responsible for Tier 2 inbound calls into the Credit & Collections department through multiple channels including voice, text, social media, and Customer or Sales Rep portals. Follows up with Customers and Sales Representatives within 24 hours of phone or email request. Works accounts receivable aging reports, collection reports, and sales representative reports as assigned by Credit & Collections Management. Meet department metric standards on a monthly basis. Provides superior customer service by maintaining focus on the 2‑customer philosophy. Maintain thorough and accurate documentation on customer account interactions. Performs other duties as assigned by Credit & Collections Management. Qualifications 3+ years' experience in Collections, Accounts receivable, or a similar role B2B collections experience preferred The ability to resolve complex payment issues Proficient in Microsoft Office Applications (Outlook, AX, Excel, etc.) The ability to communicate in a professional manner with management, sales representatives, customers, and co‑workers in both written and verbal form The ability to read and write small letters and numbers; the ability to make arithmetic calculations The ability to understand and follow written and oral instructions Proficient in skip tracing and establishing alternative contacts The ability to handle confidential information and use discretion while performing job tasks The successful completion of a ninety (90) day orientation period Additional Information This is a Monday‑Friday role. The shifts are 8 hours with the schedule between the hours of 8:00 am-6:00 pm. Will work 9:00 am-6:00 pm once a week. We offer a benefits package that includes health, dental and vision insurance, company sponsored life, optional life and disability insurance, Health Savings Accounts and Flexible Spending Accounts, a 401(k) plus match, Tuition Assistance, Paid Parental Leave, Paid Time Off (PTO), a Dress for your Day dress code and paid holidays. Kimball Midwest is an equal opportunity employer that is committed to a program of recruitment of females, minority group members, individuals with disabilities, qualifying veterans and any other classification that is protected by federal, state, or local law. We Participate in E-Verify. Participamos en E-Verify. #J-18808-Ljbffr