Collections Specialist

Job Description:


Within the collections team, this position will be responsible for the day-to-day collection's activities for the Residential and Commercial accounts. This individual will be responsible for contacting delinquent accounts to collect overdue payments as well as resolving discrepancies and billing disputes, while minimizing company losses. Also charged with building and/or maintaining reports and databases used to track various customer and vendor activity as well as creation and publication of A/R and Collections reports.

Essential Functions:


1. Contacting customers with overdue payments by telephone in order to negotiate payments or resolve discrepancies.

2. Recommends accounts that are to be returned to utility supply or placement with third party collection firms after all collection efforts have been exhausted.

3. Learn, document and monitor procedures, policies, applicable regulations and operating practices associated with collections of customer past due accounts.

4. Maintain daily, weekly and monthly reporting associated with collections.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience

Must Haves:


Bachelor's Degree
3+ years of collections experience in Utilities industry
Working knowledge and experience with MS Access or SQL a plus
Solid knowledge of all MS Office applications with advanced knowledge and experience with Excel


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.