Growth Manager (SMB)

Growth Manager

This position can be hybrid at one of our offices (Raleigh, NC or Costa Mesa, CA) or fully remote.

KlientBoost is a Performance Marketing Agency based out of Costa Mesa, CA. We have offices in California and North Carolina, employees in 15 different states as well as Canada and the UK. We currently offer PPC, SEO, CRO, Data Ops and Performance Creative services for our clients. We love Marketing, working hard and doing it all with good people -- interested? Let's tell you about what we need...

Position Summary

We are seeking a highly motivated individual to join our Account Management team as an Growth Manager, working with our SMB clients. In this role, you will work with a select group of clients who are just beginning their journey with KB. These clients may have smaller budgets, but they have ambitious growth goals — making our expertise essential to their success. As a Growth Manager, you will manage client relationships end to end, ensuring both strong account performance and exceptional service. Your primary objective will be to exceed client goals while laying the foundation for future expansion into additional platforms and services offered by KB.

Please note: This is not a Sales Role. This is a junior-level position within our Account Management team that requires prior experience with at least one advertising platform. You should be proficient in planning, building, and managing campaigns from start to finish in either Google Ads or Meta Ads. Training will be provided for additional platforms as needed. Organic Social Management or Influencer Marketing experience will not be sufficient experience to be successful in this position.

Here's What You'll Be Doing

You'll serve as the primary point of contact for clients, managing ad accounts, spend, strategy, and performance reporting. (40%)

Oversee a portfolio of 15-18 clients, maintaining regular communication through email, Asana, and monthly progress calls. (20%)

You'll be responsible for Onboarding New Clients, Weekly + Monthly reporting, scheduled calls, quarterly business reviews and clear communication internally. (10%)

You'll analyze performance and provide appropriate action plans based on data driven conclusions. (10%)

Identify opportunities to upsell and expand client contracts, increasing overall account value. (5%)

Continuously enhance your marketing expertise through ongoing learning and professional development. (10%)

Gain exposure to SEO and CRO services, assessing their potential value for your clients. Your role as an Growth Manager should directly contribute to their business growth, positioning them for additional service adoption. (5%)

Knowledge and Critical Skills/Expertise

You can lead strategy, execution and client calls to discuss progress and next steps

Strong communication skills—professional, articulate, and detail-oriented.

You have a mini CEO mentality and are ready to own and nurture your own book of business

A passion for learning and a proactive attitude towards skill development.

You have a self starter mentality - you look for ways to make things better.

You're a team player who can work with others to troubleshoot marketing tactics and strategies.

Deep interest in marketing—constantly seeking to improve knowledge through industry resources, hands-on application, and continuous learning.

Benefits

100% Coverage of Benefits (Health, Vision, Dental, Life) on the Base Plan Options to add on FSA Medical Care, Accident and other Life insurances at an additional cost 401K - up to 5% Discretionary Company Match Unlimited PTO Work-From-Home / Hybrid Options Wellness Allowance ($100 reimbursed for a wellness benefit: gym membership, chiropractor, therapy, pickleball court rental etc.) Lunch Covered on Fridays Conference/Education Allowance - Up to $1,000 a year

Here's what we promise you: We want to build something we're proud of and help you develop in your career. We're committed to developing our skills, continuous improvement and G.R.O.W.T.H.

• Goal Driven - oriented towards achieving goals for clients, KB and yourself
• Resourceful - effectively solve problems, adapt to challenges, and utilize available resources to contribute to the agency's success.
• Optimistic - Embodying a can-do attitude & forward thinking mindset that fosters productivity, morale & collaboration
• World Class - Consistently delivering high quality results that drives innovation & proactive problem solving
• Transparent - Openly sharing information, being accountable and fostering a culture of trust and integrity within the agency
• Happy & Healthy - Commitment to foster a workplace that promotes holistic wellbeing that drives feeling supported, valued, energized, and productive

We are adaptable and nimble - working to adapt to an ever changing marketing landscape

We want you to succeed and grow in your craft - we're here to support you along the way

We promise that as KlientBoost gets better and grows, you'll see the benefits, too.

So if you've made it this far then you should definitely apply right now! We can't wait to talk with you!

Environmental Conditions

1. Indoors
2. Sitting at a computer desk

Physical Demands

1. Sitting, typing, phone and video calls

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.