SaaS Technical Support Engineer — API & Incident Specialist
DevSavant
DevSavant is looking for a Technical Support Engineer to join their support team in the United States. The role involves resolving escalated technical issues related to APIs, backend systems, and integrations. The ideal candidate should have experience in SaaS environments, strong troubleshooting skills, and the ability to communicate effectively. Responsibilities include leading incident management, maintaining documentation, and managing ticket queues to ensure prompt resolutions. #J-18808-Ljbffr DevSavant
- G2 Risk Solutions is seeking a Technical Support professional to resolve customer issues and support product integration. This role is essential... ...to work in a collaborative environment. Knowledge in REST APIs and experience with tools like Zendesk and Jira are essential...Suggested
- G2 Risk Solutions is seeking a Technical Support professional to investigate and resolve customer issues across various products and services.... ...problems effectively. You will work with global customers, analyze API responses, and collaborate with cross-functional teams. We are...Suggested
- EverC is looking for a Technical Support professional based in New York to help ensure customer satisfaction... ...support role, knowledge of REST APIs, and a collaborative mindset. We provide... ...expertise in digital risk intelligence and SaaS technologies. #J-18808-Ljbffr EverCSuggested
- incident.io in New York seeks a Technical Support Engineer to provide exceptional customer support while addressing technical challenges. You will interact with... ...engineering teams to resolve issues. Ideal candidates have SaaS experience, strong coding and communication skills,...SuggestedRemote job
- Lumina Tech Group is looking for a Senior Technical Support Engineer in New York City or San Francisco.... ...technical support for a sophisticated SaaS platform, acting as a bridge between customers... .... Skills in troubleshooting, REST APIs, and documentation are essential for...Suggested
- ...About incident.io incident.io is the leading AI... ...of responders across Engineering, Product, and Support use incident.io to restore... .... The Team The Technical Support Team is usually... ..., and work with our API What you need to be... ..., preferably at a SaaS company, with some experience...Remote work
$185k
...Description Napster is hiring a Technical Support Engineering Lead to build and lead the... ...for our developer‑facing API platform and enterprise... ...establish severity definitions, incident handling processes, and... ...Experience supporting APIs, SDKs, SaaS platforms, cloud services,...Flexible hours- ...in New York is seeking a Production Support & Issue Management Specialist to enhance system stability and reliability... ...role involves real-time monitoring, incident response, and compliance... ...support within fintech, payments, or SaaS, with strong troubleshooting and analytical...
- ...company in New York is looking for a Production Support & Issue Management Specialist to ensure the stability and smooth operation... ...of experience in production support and incident management, particularly in fintech or SaaS environments. Responsibilities include monitoring...
$80k - $100k
Verana Health is seeking a Technical Support Engineer to join their NYC team. In this hybrid position, you'll leverage your technical expertise to... ...qualifications include 2+ years of support experience in a SaaS environment, proficiency in web technologies such as...- Nooks Communications, Inc. is seeking a full-time remote Technical Support Engineer to provide expertise in resolving complex user issues and enhancing... ...over 3 years of experience in technical support for B2B SaaS platforms and a proven ability to manage multiple tasks...Remote jobFull time
- ...reading. About the role The Technical Support Engineer is a customer-focused... ..., including account access, API integrations, code defects,... ...communication during critical incidents. Create and maintain process... ...technical support role in a SaaS environment. U.S. Citizenship...Monday to FridayWeekend work
- parcelLab GmbH is seeking a Technical Support Specialist to serve as 2nd level support for B2B customers. You will handle complex technical cases,... ...remote-friendly work environment and the chance to be part of a fast-growing SaaS company. #J-18808-Ljbffr parcelLab GmbHRemote work
- Kombo Technologies GmbH is seeking a Technical Support Engineer to assist our rapidly growing customer base with API integrations and technical issues. You will collaborate with engineering teams, troubleshoot integration dilemmas, and maintain high support standards. We...
- Socure is looking for a Technical Support Engineer in New York, NY, focused on delivering exceptional customer service and technical solutions. You... ...ideal candidate has a Bachelor's degree, over 3 years of SaaS technical support experience, and strong SQL skills. Proficiency...Full timeMonday to Friday
- ...WhatConverts is looking for a Technical Support Engineer to provide top-notch support to customers. This fully remote role involves troubleshooting... ...in technical support and a strong understanding of SaaS products. Join us and be part of a team that greatly appreciates...Remote work
- ...updates and honest ETAs in non-technical language Build support infrastructure: define... ...them into product or engineering priorities Train additional... ...production operations at a SaaS or data platform company Can... ...containerized deployments On-call and incident response experience #J-188...
$90k - $125k
...Launch Tennessee seeks a Support Engineer to enhance client experience for their SaaS products. The ideal candidate has over 3 years of experience in technical support or software development, possesses strong communication skills, and is comfortable debugging complex...Remote workFlexible hours$150k - $180k
...together early‑stage engineers, product builders, and... .... We’re tackling deep technical and regulatory challenges... ...Role As a Technical Support Engineer, you will serve... ...stack—from debugging API logs to... ...expert for network‑related incidents. Whether it’s a failed...Work at officeRemote workWork from homeHome office- ...Mission & Growth Opportunities The Technical Support team plays a critical role in... ...as a key partner to Product, Engineering, Operations, and Customer... ...opportunity to develop expertise in APIs, data analysis, digital risk intelligence, and SaaS technologies while working...
£1,000 per month
...Technical Support Engineer You'll be joining as a Technical Support Engineer and be responsible for delighting... ...issues, write custom scripts, and work with our API Proven experience in a similar role, preferably at a SaaS company, with some experience with...- ...Incident Management Documentation Specialist Responsible for implementing systems to ensure that all required incident related documentation is completed... ...within required time frames. Assists and provides technical assistance to all programs under the Auspice of...Work at office
- ...environments. Position Summary The HSE Specialist, Incident and Operational Risk Management is... ...Operational & Enterprise Risk Management Support and maintain the Operational Risk... ...strategies. Partner with Operations, Engineering, and HSE teams to identify operational...Local area
- ...sales team. This full-time role involves conducting high-volume outreach and building a solid pipeline of opportunities in the B2B SaaS space. The ideal candidate will possess strong sales experience, exceptional communication skills, and a deep understanding of the technology...Full time
- Bosch Group is looking for a Cyber Forensic and Incident Response Analyst to join their cyber defense team in Pittsburgh, PA. The role involves leading incident response activities and supporting digital investigations. The ideal candidate will have expertise in Windows...
$65k
...00 per year. Position Overview The Support Services functions at S:US are carried... ...imbalances. SCOPE OF ROLE: As an Incident Management Specialist, you will be joining a dynamic... ...management regulations, and to provide technical support to staff regarding incident...Work at officeLocal areaFlexible hoursWeekend workAfternoon shift- Systems Specialist Purpose: Improve lives through... ...simple, adoptable technical solutions that... ...→ billing) using APIs/low‑code tools; publish... ..., access reviews, incident response, turn... ...with external IT support partners. Own day... ...device management, SaaS administration, and...Full timeRemote work
- Kinsley Power Systems is looking for an Incident Management Investigator Specialist II (IMIS-II) based in New York, NY. In this role, you will investigate situations potentially violating individual rights as per OPWDD and Justice Center regulations. You will collaborate...
- ...thinking marketing agency is looking for an ABM & Demand Generation Specialist to enhance account-based marketing efforts. This role focuses... ...metrics. Ideal candidates should have 2-4 years in B2B SaaS marketing and experience with HubSpot. The position offers competitive...Remote jobFlexible hours
- Consolidated Edison Company of New York is looking for a specialist to staff a 24/7 incident reporting desk for Environmental, Health & Safety (EH&S) issues. Responsibilities include receiving incident reports, providing guidance on compliance, and responding to environmental...Rotating shift
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