Front Desk Assistant

Work for Indiana

About The Public Defender of Indiana: The Public Defender of Indiana has an opening for a full-time (37.5 hours/week) front desk assistant. The office provides legal representation to indigent incarcerated men, women, and children in state court post-conviction proceedings.


Role overview: The front desk assistant plays a vital role in supporting our clients' legal representation and to our entire office's function. Responsibilities include but are not limited to front desk phone support, coordinating communication between clients and attorneys, processing incoming client and court mail, ordering documents and other records, and maintaining records in the case management system. Our ideal candidate will be able to comfortably multi-task and communicate professionally with co-workers, outside agencies, court staff, and clients. Candidates should demonstrate dependability, initiative, and responsibility; possess familiarity with legal proceedings; be proficient in Microsoft applications; and have an interest in indigent criminal defense and compassion for our clients and our work.


Submit your resume, cover letter, and 3 references by email to Assistant Chief Deputy Cassandra Wright at View email address on click.appcast.io. Applications will be accepted until the position is filled.

A Day in the Life:

The essential functions of this role are as follows:

• Supports our clients' legal representation and to our entire office's function.
• Responsibilities include but are not limited to front desk phone support, coordinating communication between clients and attorneys, processing incoming client and court mail, ordering documents and other records, and maintaining records in the case management system.
• Supports the daily operations of an organization by performing general office tasks.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.


What You'll Need for Success:

Individuals in this role should minimally be able to articulate or demonstrate the following:

• A High School diploma or its equivalent is required; bachelor's degree or Paralegal Certificate preferred.
• Working knowledge of general office functions and clerical procedures.
• Active listening skills.
• Excellent critical thinking skills.
• Strong written and verbal communication skills.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Excellent attention to detail and proofreading skills.
• Proficient computer skills required, including but not limited to Microsoft Word, Excel, case management and data base tools.
• Ability to work with sensitive documents and information, and be privy to sensitive agency information without divulging information to internal or external parties.
• Ability to work independently.
• Ability to provide effective and professional customer service to internal and external parties.

Individuals should have the ability to perform essential functions with or without reasonable accommodation.

Employment with The Public Defender of Indiana: The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at View email address on click.appcast.io.


Current Employee? Click here to apply.