Administrative Coordinator, HCC

The Administrative Coordinator is the first point of contact for the Health and Counseling Center (HCC). This role provides various administrative and technical support to the HCC team. This position reports to the Director of the Health and Counseling Center. 

Reed College offers an exceptional benefits package, including a comprehensive medical and dental insurance option for you and your dependents, 403(b) retirement plan with 10% employer contribution (after one year of service), educational assistance for employees and their children, paid vacation, paid holidays, and many other campus amenities. This is a full-time 10 month (per year) position, scheduled at 37.5 hours per week, with standard work hours of 8:30 a.m. to 5:00 p.m., including a one-hour unpaid lunch. This is not a remote position.

The starting salary for this position is $20.50 - $22.50. Pay offers are contingent upon experience and are determined through an internal pay assessment. This position is an overtime eligible in Grade NE 4.

Who You Are

• You enjoy interacting with a wide variety of people 
• You are a highly effective communicator
• You are responsive and helpful to the needs of others
• You are highly organized with an ability to prioritize
• You are able to focus on detail oriented work in a distracting environment
• You embrace new technology and enjoy using systems
• You have strong problem solving skills
• You respect confidentiality
• You are committed to ensuring diversity, equity, and inclusion in your workplace
• You like working as part of a team and are someone who pitches in to help your team when needed

What You'll Do

• Act as the first point of contact welcoming individuals to the HCC in person, over the phone, and by electronic correspondence
• Ensure that each student patient has complete and current informed consent, insurance, and documentation on file prior to the start of their triage, in-person or telehealth visit
• Act as the primary point of assistance regarding scheduling student appointments at the HCC
• Maintain confidentiality of information and records by following defined procedures for proper handling and disposition of each type of information
• Responsible for maintaining general office upkeep including HCC lobby signage and frequent disinfection of high-touch surfaces in lobby and general areas
• Supports the Operations Coordinator in setting and managing schedules for staff, department meetings, health promotions events, and other appointments as needed
• Assist in special projects and other related duties as assigned

Qualifications  

• 1 year of experience in customer service or administrative position
• Proficiency navigating computer operating systems and using office productivity tools (e.g., word processing applications, spreadsheets, CRM databases, etc.)