Performance Manager

Axalta, a global coatings company, is seeking a Performance Manager to work remotely from the New Jersey/Philadelphia area. The role requires frequent travel, with more than 50% of the time spent on customer site visits. Key Responsibilities Acts as the primary point of contact for assigned customers and builds strong, collaborative relationships. Provides high-level dedicated customer support with frequent face‑to‑face visits. Performs shop audits to ensure Axalta equipment is in good working condition, products are used correctly, and standard operating procedures (SOPs) are followed. Analyzes cost and productivity KPIs and reviews data with customer management. Manages budget for each center, ensuring monthly costs stay within allotted parameters. Works closely with the servicing distribution partner (jobber) to maintain proper support and inventory levels. Identifies and advises on process improvements to alleviate customer roadblocks. Maintains an organized communication approach with a regular call schedule and clearly documents interactions in Salesforce (SFDC); follows up on issues in a timely manner. Uses technology (SharePoint, Salesforce, Office365, etc.) to enhance productivity and communication with team and customers. Involves local Axalta teams and engages appropriate resources for additional support when necessary. Job Requirements Experienced sales professional with an automotive refinish background and a strong track record of customer support. Minimum of 3–5 years of automotive refinish industry experience. Bachelor’s degree preferred but not required. Must be willing and able to travel more than 50% of the time. Valid driver’s license required. Preferred Skills Strong knowledge of repair shop operations and distribution fundamentals. Working knowledge of Axalta’s core APL product lines. Strong technical aptitude and problem‑solving skills. Professional demeanor toward customers and internal stakeholders. Ability to thrive in unstructured, autonomous conditions. Ability to embrace both customer and company cultures. Demonstrated effective written and oral communication, including call reports and visit summaries. Competent Office365 skills (Word, Excel, PowerPoint) to create reports, presentations, pivot tables, and provide data‑driven recommendations. This position is part of the EEO‑1 Sales Workers (United States of America) category. #J-18808-Ljbffr 2350 Axalta Coating Systems