Regional Vice President

Regional VPThe Regional VP oversees a portfolio of Kiln community locations and teams, operating under the direction of the CEO in a general manager capacity. This role has direct managerial responsibility for the community teams at each location, and is accountable for the financial performance (including top-line revenue and bottom-line profits) of the assigned portfolio. This individual is also responsible for ensuring a world-class member experience at each assigned location, driving new member acquisition and member retention with the ultimate goal of attaining and maintaining stabilized monthly recurring revenue (MRR).Key Relationships:Regional VP peersArea ManagersCommunity Directors/Managers and Community teamsOperations and Training team members and other regional leadersMarketing teamBusiness Development teamFinance teamExternal partners/vendorsMajor Responsibilities:The Regional VP directly supervises the community teams, specifically Area Managers and Community Directors/Managers overseeing the locations within the regional portfolio. Additionally, this individual leads the teams and oversees hiring, training, and performance management; budgeting, revenue, cost performance, and profitability of these locations. The Regional VP is responsible for ensuring that every aspect of the Kiln member experience in these locations is best-in-class. This is a key leadership position within Kiln, and this individual serves as a subject matter expert, staying abreast of industry trends and competitor strategies.Hiring:Identify outstanding talent for community teams in each marketPartner with Talent team to recruit, vet, and select best candidates to build strong, well-balanced teams at each locationLeadership:Manage and lead assigned communities by directly supervising Area Managers and Community Directors/Managers and overseeing operations in those sitesProvide thought leadership and carry out new initiatives as directed by leadership teamEstablish and continually uplevel standards for delivery of world-class hospitality in all locationsMentor and lead Area Managers and Community Directors/Managers with all necessary managerial responsibilities, including hiring, training, performance management, etc.Identify and nurture high-potential team members to build talent pipelines and upward mobility paths for team members within KilnFinancial Performance:In partnership with Area Managers, Community Directors/Managers, and Business Development team, drive site top-line and bottom-line growth through achievement of revenue targets and cost managementWith finance team, develop and implement mechanisms for tracking financial performance on a monthly basis and consistently report back to senior leadership on progressConstantly seek out opportunities to make sites more financially stable and efficient, including but not limited to staffing / compensation, subscriptions and technology, preventative maintenance and cost-effective vendor and partner solutionsTraining:With team members in training roles, assure all community team members are properly trained in their roles and cross-trained to perform other team members' roles if neededDevelop a robust, repeatable onboarding and training program for all new and promoted community team membersAs needed, introduce new team structures and corresponding training programs based on community needsOperations:Partner with the operations team members and site teams to maintain cleanliness and operational effectiveness of each location in the assigned portfolioPartner with build and procurement teams to oversee and complete all necessary site-level improvements, including capital improvements, renovations and refurbishmentsIdeal Experience & Skills:10+ years work experience in relevant positions and industriesBachelors and Masters degrees preferred, not requiredExperience recruiting, hiring and leading teams and leaders of teams requiredAnalytical and problem-solving skills with ability to multitask in a fast-paced environmentStrong financial acumen and P&L management experienceExperience and success working cross-functionally in an organization and accomplishing shared goalsExperience working in, coworking, hospitality, retail, or other comparable customer-service or customer-facing brandsOutstanding communication, presentation and leadership skillsHighly flexible with an adaptive out-of-the-box mindsetDemonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathyExceptional organizational and multitasking skillsPassion for technology and entrepreneurial communitiesPassion and understanding for Kiln's mission and valuesProficient in use of Google Suite, Microsoft Suite, Asana, and ready and able to learn to use additional platforms.Personal Qualities:People-first mindsetHigh integrity and accountabilityEmpathetic, dependable, and self-awareEntrepreneurial spiritPassion for building communityGenuine alignment with Kiln's mission and valuesAt Kiln, you're not just running a workspace—you're building something meaningful. If you love bringing people together, leading with purpose, and creating unforgettable experiences—we'd love to meet you.