Information Technology Administrative Assistant

Job Description

Job Title: IT Administrative Assistant (Entry-Level)

Location: Doral, FL — Onsite, 5 days/week

Employment Type: Contract-to-Hire

About the Role

We're seeking a detail-oriented, motivated recent graduate to join our IT team as an Administrative Assistant in our Doral, FL office. This is a fully onsite, contract-to-hire opportunity ideal for someone early in their career who has developed strong organizational, customer service, and reporting skills within a corporate environment. You'll provide administrative and operational support to the IT department, helping keep processes, records, ticketing, and reporting running smoothly.

Key Responsibilities

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• Provide day-to-day administrative support to the IT team, ensuring smooth daily workflows
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• Serve as a point of contact for internal employees submitting IT requests, delivering prompt, professional customer service
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• Maintain accurate records of IT assets, licenses, tickets, and documentation
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• Assist with tracking and updating IT inventory (hardware, software licenses, equipment assignments)
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• Prepare, update, and distribute reports using Excel (data entry, formulas, pivot tables, formatting)
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• Support ticket intake, logging, and basic triage/routing to appropriate IT staff
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• Assist with scheduling, correspondence, and coordination for the IT department
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• Support process documentation and identify opportunities to improve administrative workflows
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• Handle sensitive information (user accounts, systems access records) with discretion and professionalism
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• Assist cross-functional teams with ad hoc projects and reporting needs
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Qualifications

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• Bachelor's degree required (recent graduates welcome to apply)
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• Prior experience (internship, part-time, or work-study) in an operations, administrative, IT support, or customer service capacity within a corporate/office environment
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• Proficiency in Microsoft Excel (formulas, data organization, basic reporting); familiarity with Word, Outlook, and ticketing systems a plus
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• Strong written and verbal communication skills
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• Excellent organizational skills and high attention to detail
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• Ability to manage multiple priorities and meet deadlines in a fast-paced setting
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• Professional demeanor with a customer-service mindset
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• Comfortable learning new systems/software quickly
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• Must be able to work fully onsite in Doral, FL, 5 days/week
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