IT Service Desk Technician Level 2 (MSP)

IT Service Desk Technician Level 2 (MSP)We are a Houston based IT consulting firm focused on providing a wide range of technical and strategic support services to their clients. We offer a variety of managed services including; backup solutions, 24/7 support and monitoring, a variety of e-mail solutions, as well as network infrastructure design, server and PC servicing. Our mission is to provide comprehensive solutions by combining the latest technology advancements with a multi-layered infrastructure design.We are expanding and in need of an IT Service Desk Technician Level 2 (MSP). This is a collaborative role requiring the IT Service Desk Technician Level 2 (MSP) to answer escalated ticket and assist with project work. Key technologies that you will work with as an IT Service Desk Technician Level 2 (MSP) are Windows Server, Microsoft 365, AD/GPO, ConnectWise, network administration (routers/switches/firewalls), Hyper-V, VMware, and Azure.Previous MSP experience is REQUIRED for the IT Service Desk Technician Level 2 (MSP) role.IT Service Desk Technician Level 2 (MSP) Qualifications & Experience:Microsoft 365 (Word, Excel, Outlook, etc.), including advanced Excel formula usage and the use of pivot tables.Provide Advanced Active Directory support (Recommend additions/changes to GPOs, Optimize AD structure, maintain best practices for AD, ensure enforcement of GPOs, etc.)Hardware and software installation, including new PC setup from scratch or drive cloningTroubleshoot hardware: Desktop, laptops, printers, scanners, phones, etc.Knowledge of remote troubleshooting technologies (RDP, VNC, Telnet, etc.)Windows Server administration – Versions 2012 – 2022VMware or Hyper-V administrationAzure Entra ID, Intune a plusConnectWise experience a major plusPrevious MSP experience requiredIT Service Desk Technician Level 2 (MSP) Benefits:Medical and dental InsuranceLong-term and short-term disability401(k) with 3% match3 weeks PTO not including 5 sick days + 8 paid holidays (28 days total)Annual BonusCertification ReimbursementMileage Reimbursement