Contract Change Value Specialist

Provides technical direction and support to divisional staff, policy owners, network representatives, Network Office staff, and HO personnel primarily as a result of project work affecting the business area. Assists with development of business requirements, system changes, problem resolution, compliance driven initiatives, documentation and process improvement initiatives for new and/or existing systems and processes. The incumbent develops, trains, and provides support for new or updated business procedures. Leads and/or participates in assigned projects. Responds to complex/sensitive service questions arising from new or updated business procedures. Identifies, develops and implements significant process, system and workflow improvements. Participates in both departmental and intradepartmental projects and process improvements. Acts as a liaison to project managers and others within and outside the department. Develops creative solutions that meet customer needs. Leads the development of business requirements for new product development or significant service enhancements. Develops business procedures and provides training to divisional staff. Identifies gaps. Uses knowledge of business processes and application systems to resolve issues and provide implementation support. Executes quality assurance plans necessary to enhance system/process efficiencies. Perform complex calculations and estimates, both routine and non-routine special handling for in force contracts where alternative processing methods to calculate and process are required. Communicates the end result to the financial representative and policyowner. Effectively balances the quantity and the quality (proficiency) of the work assigned. Resolves difficult and sensitive cases involving questions related to specific policy or procedure, complaints and errors, requiring an unusual degree of knowledge, sensitivity, critical thinking and judgment. Provides assistance to analysts who are the primary service contacts related to business process changes. Provides answers to questions, advice, feedback and support. Provides counsel and assistance to Network Office staff on procedures and practices. Requirements Bachelor's degree in business or related field or equivalent combination of education and/or progressively responsible work experience. Minimum of three years experience in Insurance Operations or Annuity Operations. Experience in leading or supporting committee efforts involving process improvement, product introduction, system enhancement or other projects. Extensive experience in an operational environment supporting insurance products in a highly technical and independent capacity. Good analytical abilities in decision making and problem solving. Ability to establish and maintain client relationships while providing quality customer service and support. Demonstrated high level of organization and follow through with the ability to effectively identify and independently establish priorities and meet deadlines on multiple assignments with high quality results. Superior verbal and written communication and the ability to assess the communication skills of others. Proven ability to mentor, coach and train staff both in group and one-on-one settings and contribute to a positive work environment. Superior interpersonal skills with ability to build rapport and gain acceptance of people at all levels in the division, department, home office and field. Strong commitment to confidentiality guidelines. Core Competencies Demonstrates expertise in Insurance Operations and Annuity Operations, with a strong focus on process improvement, business requirements development, and effective communication. Proven ability to lead projects, mentor staff, and enhance operational efficiencies while maintaining high-quality customer service. Highest-signal resume keywords Insurance Operations Experience Process Improvement Leadership Business Requirements Development Analytical Decision Making Customer Service Excellence ATS Optimization Keywords Hard Skills Business Requirements Development Process Improvement Quality Assurance Complex Calculations System Enhancement Soft Skills Verbal Communication Written Communication Interpersonal Skills Mentoring Organizational Skills Industry Keywords Annuity Operations Operational Environment Client Relationship Management Confidentiality Guidelines Project Management #J-18808-Ljbffr Jobtailor