Account Growth Manager

Account Growth Manager

Location: Remote

Compensation: $90,000 base + $90,000 target variable ($180,000 OTE)

Start Date: ASAP

About the Role

At Scientific Safety Alliance (SSA), we support services that companies need to operate.

We work with pharmaceutical manufacturing, healthcare, aerospace, semiconductor, data center, research, and advanced manufacturing environments where compliance is mandatory.

This is not a passive renewal role. The Account Manager will own and grow existing customer relationships across SSA's service lines.

Many customers know SSA for one specific service, but may not realize we can support other required compliance needs such as cleanroom certification, biological safety cabinet certification, fume hood testing, viable sampling, compressed air testing, laboratory equipment calibration, and TAB-related services.

Your job is to understand the customer's environment, identify expansion opportunities, protect recurring revenue, and make it easier for customers to consolidate critical compliance work with SSA.

You'll grow accounts through:

• Proactive management of an existing customer book
• Whitespace discovery across customers who use SSA for one service today
• Cross-sell & upsell opportunities across cleanroom certification, equipment certification, calibration, environmental monitoring, and related services
• Consistent customer outreach, follow-up, and account planning
• Close coordination with operations, technicians, scheduling, and leadership

We operate in a fragmented market with limited scaled competition and inconsistent service quality from incumbents. Customers value responsiveness, documentation, scheduling reliability, and trusted compliance support. There is real opportunity to expand accounts that already know SSA.

You do not need industry experience to succeed here. We will teach you the services and the market. What matters is that you can build relationships, prioritize a book of business, identify real expansion opportunities, and drive follow-through.

Why This Role is Great

Manage and grow a real existing customer base, not a cold patch of random accounts

• Sell mandatory services, not discretionary spend
• Large cross-sell opportunity across customers who may only know one part of SSA
• High-growth company with strong acquisition momentum and expanding service lines
• Lean environment where ownership, urgency, and execution matter
• Uncapped commission with meaningful upside for account expansion

What You'll Do

Own and Grow Existing Accounts

• Manage a portfolio of existing SSA customers and take ownership of retention, expansion, and relationship health
• Segment and prioritize accounts based on revenue potential, service fit, urgency, location, and relationship strength
• Build account plans for high-potential customers and execute against clear next steps

Drive Expansion Across Service Lines

• Identify customers using SSA for one service who may need support across additional service lines
• Uncover customer needs through proactive outreach, business reviews, service history, technician feedback, and internal account intelligence
• Position SSA's broader capabilities in a way that is relevant to the customer, not generic or overly salesy

Manage Customer Relationships

• Build trust with Facilities, Quality, Compliance, Pharmacy, Operations, and Engineering leaders
• Stay top of mind with customers even when there is not an immediate need
• Handle customer issues with professionalism, urgency, and ownership

Coordinate Internally

• Partner with operations, technicians, scheduling, service leaders, and other internal teams to move customer needs forward
• Translate customer issues and opportunities into clear internal action items
• Use internal resources effectively without becoming dependent on a large support machine

Run a Disciplined Account Process

• Maintain clean CRM notes, next steps, account history, renewal timing, and opportunity tracking in HubSpot
• Follow up consistently and create urgency around real customer needs
• Track progress against revenue, expansion, and retention goals

What We're Looking For

• 3-7 years of B2B account management, customer success, sales, or expansion-focused experience
• Proven ability to grow existing customer relationships and identify expansion opportunities
• Strong commercial judgment and ability to prioritize a book of business
• Comfort managing technical or compliance-related services, even if you are not the technical expert
• Ability to operate in a lean environment with incomplete data and limited sales enablement
• Strong follow-through, organization, and CRM discipline; HubSpot experience preferred
• Comfortable communicating with operational, technical, quality, compliance, and facilities stakeholders
• Not an order taker. We need someone who can create momentum inside existing accounts

No industry experience required. We'll train you.

Why SSA

SSA is one of the fastest-growing companies in the life sciences services industry, having acquired 20+ companies in just over two years. We are 100% founder and employee-owned, and every employee has a stake in the outcome.

Our dream is to accelerate science. Delightfully. We are building the leading integrated safety partner to health and science organizations.

Benefits

• Equity ownership in SSA; every employee has a stake in the company
• 401(k) match
• 100% paid Medical, Dental, and Vision insurance
• Life insurance
• Generous paid time off
• Parental leave
• Professional growth opportunities

Scientific Safety Alliance