Parts Sales Coordinator

Job Description

Job Description

Kelly Services is seeking an experienced Part Sales Coordinator in Melrose Park, IL. Candidate must have:

• 2+ years of experience in manufacturing customer service, sales coordination, order management
• Experience working in ERP and CRM systems
• Strong work history

This is a Direct Hire, Permanent position, meaning you will be hired permanently with our client and offered their competitive benefit and vacation package upon hire.

Our client is rapidly growing and offering advancement opportunities to help build your career and skillset. They offer a culture that is second to none, where you will immediately feel like part of this company. They are a company that values its employees, provides training, support, and tools to continuously grow skill set, ability, and success. Our client offers an excellent training program, with an excellent internal promotion rate.

Interested candidates can reply to this ad, or send their updated resume to: View email address on ziprecruiter.com
Can also call Nancy at View phone number on ziprecruiter.com

Pay: $25 - $30/hr.
Hours: Mon-Fri daytime hours

Job description:

• Handle in-bound inquiries regarding order status, shipping timelines, invoices, and product availability.
• Manage customer complaints with professionalism and urgency.
• Track shipments and work with logistics partners to resolve delays.
• Follow up on open issues to ensure complete resolution and customer satisfaction.
• Collect and relay customer feedback to internal teams to support continuous improvement.
• Send customer quotes as needed.
• Maintain accurate customer records, documents, and communications in the ERP system.
• Communicate with Production, Engineering, Quality, Shipping, Estimating, Accounting, and Scheduling to support order execution.
• Coordinate customer requests for engineering drawings, samples, certifications, datasheets, and compliance documents.
• Attend daily Production Meetings to gather delivery updates, discuss risks, and distribute notes to the PSC team.
• Support internal teams by providing customer insights, documentation, and information required to complete orders on time.
• Maintain accurate logs of customer communication and order activity within the ERP system.
• Track open orders and delivery schedules; provide customers with updates or formal Open Order Reports when requested.
• Works collaboratively with Account Managers and internal teams to achieve shared goals.
• Contributes to team success by assisting with special tasks and departmental initiatives when needed.

Experience/Education needed

• High School Diploma or equivalent; certificate or degree in business, operations, or related field preferred.
• 2+ years of experience in customer service, sales coordination, order management, or a related role (manufacturing strongly preferred).
• Strong attention to detail and accuracy; ability to manage multiple projects simultaneously.
• Proficient in Microsoft Office (Outlook, Teams, Excel, Word, PowerPoint).
• Experience working in ERP and CRM systems.
• Excellent written and verbal communication skills.
• Strong organizational skills and the ability to manage multiple priorities.

What are the perks?
•            Job stability
•            Open door policy
•            Very supportive management team
•            Working for a company that values its employees, provides training, support, and tools to continuously grow skill set, ability, and success
•            Lots of room to grow

Interested candidates can reply to this ad, or send their updated resume to: View email address on ziprecruiter.com

Can also call Nancy at View phone number on ziprecruiter.com

 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

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