Ocean Export Coordinator

Ocean Export Coordinator The Ocean Export Coordinator is responsible for supporting the Oceans Export Team functions. The primary purpose is to coordinate assigned activities that occur within daily export operations including any document preparation and traffic coordination required, and to correctly process export shipments in a cost-efficient manner within Company standards. Knowledge Skills Required Integrity: Adhere to Fracht's Core Values and Vision. Ability to operate in an open and honest manner and achieve a trusting and reliable relationship with team members, customers, and vendors. Ability to accept mistakes and learn from them without apportioning blame. Flexibility: Learn and keep up to date with new developments, procedures, and regulations. Work efficiently in an environment with multiple shifting priorities. Communication: Effectively listen and communicate clearly with team members, customers, and vendors. Ability to interpret and disseminate information promptly. Problem Solving: Measure effectiveness in understanding problems and making timely practical decisions. Ability to work well in groups and/or individually to develop alternative solutions. Accountability: Justify responsible actions and decisions to management. Be a reliable team player who can make accurate decisions with sense of urgency. Duties and Responsibilities Responsible for creating quotes for ocean export shipments with steam ship lines and direct container trucking. Make bookings with steam ship lines and coordinate trucking for container pick up and loading. Enter Master SLI and create HBL and customer invoices. Responsible to prealert each shipment to destination agents and provide ADM with final HBLs and invoices. Enter all AP invoices and keep track of ADM's rates while updating Fracht Rate Sheet. Provide detailed vessel updates including updates to truckers. Responsible for bookings including creating physical files for each booking and follow through. Coordinate, schedule, and dispatch truckers for all booking. Responsible for negotiating rates as needed. Create files, arrange for pickup, and obtain shipment documentation necessary for domestic/international transportation. Follow appropriate work instructions or checklist to create consistency and minimize errors. Enter shipment and booking details into CargoWise timely and accurately, submit all required documentation from the system (i.e. Master, AES, EDI, Booking confirmations, etc.) Respond to complaints, demonstrate effort to seek help from upper management when needed; respond to customer emails request for shipment status and proof of delivery. Use approved external providers as necessary to arrange transportation of goods. Quickly resolve any miscommunication and disputes to ensure safe on-time deliveries. Responsible for tracking and tracing customer accounts. Responsible for all billing accounts and ensure accuracy. Dispatch all shipments and ensure final delivery is made. Responsible for tracking customer shipments and providing updates. Communicates daily with customers in a timely manner via phone and email. Responsible for problem resolution and conflicts for customers and vendors. Performs other related duties as assigned by management. Education and/or Work Experience Required Successful completion of high school, or equivalent, plus additional job-related coursework or specialized training. Excellent written and verbal communication skills. Proficient in Microsoft Office Products and Cargo Wise software(s) programs or similar. Minimum 1-2 years of experience in Ocean Export. Strong organizational skills with the ability to multitask and prioritize. Physical Requirements Safely and successfully performs the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards. Maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards. Must be able to lift and carry up to 20 lbs. Must be able to sit for prolonged period of time in office environment, desk setting Must be able to talk, listen and speak clearly on telephone. Diversity and Inclusion: We believe in creating an inclusive environment where everyone feels empowered and supported. We encourage individuals of all backgrounds, identities, and abilities to apply. We are committed to diversity and are proud to be an equal opportunity employer.