Sr. Credit/Collections Specialist

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Current Need

McKesson is seeking a Senior Escalation Specialist, Credit/Collections for its Irving, TX Headquarters.

Job Summary

The Senior Escalation Specialist will handle complex issues which need to be resolved as second level escalation. Escalation Analyst will be responsible for analyzing delinquent account balances and following up with customers for past due amounts, including disputes and deductions, as well as following up with other departments for information and resolution.


Key Responsibilities

• Act as second level of escalation within the collections process
• Analyze customer delinquent account balances
• Manage portfolio and implement collections strategy to reduce delinquency and resolve disputes
• Contact customers primarily via GetPaid, as well as other relevant systems
• Review and release held orders based on assigned delegation of authority and guidelines
• Follow-up with various departments to get supporting documents/info
• Handle and process inquiries from McKesson virtual team
• Reconcile open and closed transactions as necessary
• Prepare promissory note documentation
• Process or submit adjustments / write-offs based on DOA
• Provide billing data (i.e. invoice copies, statements) upon request from customer to facilitate payments

Minimum Qualifications

Typically requires 5+ years of related experience

Critical Skills

• 5 years' experience in Accounts Receivables (AR), Credit, Collections, Accounting and/or Reconciliations
• Intermediate skills in Excel & Outlook
• Effective interaction and communication with customers, business partners and relevant colleagues both verbally and in writing
• Understanding of full OTC cycle
• Knowledge of GetPaid and/or SAP Systems preferred
• Customer and service oriented in resolving process related requirements
• Understanding of DSO/DDSO and delinquency targets

Additional Knowledge & Skills

• Customer relationship management skills
• Use of good judgment within defined policies and practices
• Detail-oriented
• Organized with an ability to prioritize work and multi-task
• Comfortable working in a fast-paced environment
• Team player, collaborative and self-directed
• Experience in collections and dispute management process
• Ability to train team members
• Good communication skills
• Analytical decision-making skills

Working Conditions

General office demands

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$22.91 - $38.18

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McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) View email address on click.appcast.io or (Canada) View email address on click.appcast.io. Resumes or CVs submitted to this email box will not be accepted.

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